Supplier Relationship Management Lead

TVS SCS; Chorley; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Pension scheme with employer matched

Life assurance

25 days holiday + 8 bank holidays

Holiday buy-back scheme (extra days)

Salary sacrifice car scheme

Hybrid working structure

Enhanced leave provisions

Employee assistance programme

Cycle to work scheme

Membership sponsorship

Recognition awards

Employee referral scheme

Benefits hub with discounts

Discounted eye tests

Job summary

TVS Supply Chain Solutions is seeking a Supplier Relationship Manager to lead day-to-day SRM activities across an assigned supplier portfolio. The role focuses on building strong supplier relationships, ensuring performance against KPIs, and driving continuous improvement.

You will monitor performance, challenge issues with data-backed actions, and collaborate with suppliers on service, cost, quality and availability improvements. A hybrid working structure is offered.

Qualifications

• Previous experience in Supplier Relationship Management, Procurement, Supply Chain, Logistics or similar.
• Strong understanding of supplier KPIs, SLAs and performance measures.
• Experience challenging suppliers constructively and holding them accountable for performance.
• Analytical and problem-solving skills to interpret supplier performance data.

Responsibilities

• Lead day-to-day Supplier Relationship Management across an assigned portfolio of suppliers.
• Develop effective relationships with key suppliers; focus on performance and commercial outcomes.
• Monitor supplier performance against KPIs, SLAs and contractual requirements.
• Lead supplier performance reviews and document actions.
• Identify opportunities for Service improvement, cost reduction and quality improvement.
• Provide hands-on operational Supply Chain support when required.

Skills

SRM expertise

Procurement

Stakeholder management

Data analysis

Communication

Tools

ERP systems

Microsoft Excel

Job description

PURPOSE

Supplier Relationship Management

Lead the day-to-day Supplier Relationship Management activity across an assigned portfolio of suppliers.

Develop effective relationships with key suppliers while maintaining a clear focus on performance, accountability and commercial outcomes.

Ensure suppliers understand TVS and Client expectations, contractual commitments and performance requirements.

Develop supplier relationships that encourage openness, collaboration, innovation and continuous improvement.

Maintain appropriate records of supplier relationships, commitments, actions and performance.

Supplier Performance Management

Monitor supplier performance against agreed KPIs, SLAs and contractual requirements.

Analyse supplier performance data to identify trends, recurring issues, areas of underperformance and opportunities for improvement.

Proactively challenge supplier performance where outputs do not meet agreed expectations, questioning recurring issues to identify root cause and corrective actions.

Ensure supplier performance discussions are based on clear evidence, data and agreed contractual requirements.

Lead regular supplier performance reviews and ensure actions are clearly documented, owned and followed through.

Establish appropriate recovery plans for suppliers failing to meet agreed performance standards.

Escalate persistent or material supplier performance issues through the appropriate governance process.

Understand the operational impact of supplier performance on Client service and wider business performance, briefing relevant stakeholders.

Supplier Development & Continuous Improvement

Identify opportunities to develop supplier capability and improve overall performance. Work collaboratively with suppliers to identify opportunities for Service improvement, Cost reduction, Quality improvement, Lead-time reduction, Availability improvement, Process efficiency, Supply resilience and innovation

Encourage suppliers to propose innovative solutions and improvements rather than relying solely on TVS-led initiatives.

Track the benefits delivered through supplier development activity.

Supplier Risk & Resilience

Identify and monitor supplier risks that could impact Client service, cost, quality or operational continuity.

Maintain visibility of critical suppliers, single-source dependencies and supply constraints.

Monitor supplier capacity, lead times, financial or operational challenges where relevant.

Support business continuity and supply resilience initiatives.

Operational Supply Chain Support

When not undertaking supplier-facing activities, the role will provide hands-on support to the wider Supply Chain operation.

Support the Supply Chain team in managing day-to-day operational requirements.

Assist with availability, backorders, shortages, order management and supplier-related issues.

Support resolution of urgent or critical supply requirements.

Monitor supply chain performance and take action where service levels are at risk.

Provide additional operational capacity during periods of increased demand, absence or business-critical activity.

Support Client requirements and ensure service commitments are maintained.

Use knowledge gained through supplier relationships to identify and resolve operational supply issues more effectively.

Ensure supplier issues identified operationally are fed back into the appropriate Supplier Relationship Management process.

KNOWLEDGE, SKILLS & EXPERIENCE

Previous experience within Supplier Relationship Management, Procurement, Supply Chain, Logistics or a similar operational environment.

Demonstrable experience of managing and improving supplier performance.

Strong understanding of supplier KPIs, SLAs, performance measurement and corrective action processes.

Experience of challenging suppliers constructively and holding them accountable for agreed performance.

Strong commercial awareness and understanding of the relationship between supplier performance, cost, service, quality and Client satisfaction.

Experience of supplier development and continuous improvement.

Strong analytical and problem-solving skills, with the ability to interpret supplier performance data and identify root causes.

Ability and willingness to provide hands-on operational Supply Chain support when required.

Strong stakeholder management and communication skills.

Resilient and able to manage difficult conversations and challenging supplier situations.

Highly organised with strong attention to detail and the ability to manage multiple suppliers and priorities.

Good working knowledge of ERP systems and Microsoft Office, particularly Excel.

Ability to work independently while contributing effectively to a wider team.

Full driving licence and willingness to travel regularly to supplier, Client and operational locations.

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

• Competitive Salary
• Pension scheme with up to 6% employer matched contributions
• Life assurance
• 25 days holiday + 8 statutory bank holidays
• Holiday buy-back scheme (5 additional days available)
• Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
• Established hybrid working structure
• Enhanced maternity and paternity leave
• Employee Assistance Programme supporting wellness with immediate access for you and your family to:

1. Virtual GP consultations and second opinions

2. Mental health support and counselling

3. Online physiotherapy

4. Access to CONNECTPlus long-term health condition support

5. Wellbeing and healthy living support

• Cycle to work scheme
• Professional Membership and Study Sponsorship
• Quarterly employee recognition awards
• Employee referral scheme with financial reward
• Benefits hub with employee retail discounts
• Discounted eye test vouchers

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

Security Clearance Requirement

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.