Application Analyst

Lewisham Strategic Partnership; Greater London; Hybrid; GBP 47,000 - 50,000; Full time

Benefits offered by this job

Generous holiday allowance

Local Government Pension scheme

Flexible working and family friendly

Season ticket and bicycle loans

Staff discounts

Supportive staff networks

Job summary

Lewisham Council in London is seeking an IT professional to support and develop a range of line of business applications. The role focuses on ensuring high availability and delivering improvements for IT applications across the Lewisham estate.

You will work with colleagues and stakeholders, adapt to hybrid working between the office at Laurence House and home, and contribute to projects while engaging with partners to drive positive operational outcomes.

Qualifications

• Experience managing line of business or enterprise applications to deliver service improvements.
• Ability to engage with colleagues and stakeholders to achieve positive IT outcomes.
• Strong problem-solving, planning and prioritisation under pressure.

Responsibilities

• Maximise application availability and manage incidents and service requests.
• Coordinate upgrades and patching and contribute to related project work.
• Collaborate with team members and external partners to deliver positive business outcomes.

Skills

Line of business apps

Enterprise applications

Stakeholder engagement

Analytical problem solving

IT incident management

Job description

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

What’s the role?

We are looking for an IT professional who will enjoy the challenge of supporting and developing a range of ‘line of business’ applications.

Key responsibilities will include working to maximise application availability, managing incident and service requests, coordinating upgrades & patching and active participation in associated project work. There will be an overarching expectation that the post holder works closely with other team members, colleagues within partner organisations and senior stakeholders to deliver positive outcomes for IT applications and (hence) business operations across the Lewisham estate. As per the job title, the post holder will be required to adopt an analytical approach to problem solving and acting proactively where the situation demands.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What We’re Looking For

An experienced IT practitioner who will be able to demonstrate how they have successfully managed line of business and/or enterprise applications and show that they have successfully engaged with colleagues and stakeholder to deliver positive outcomes and service improvement. The postholder will be expected to possess a range of strong technical skills and have the aptitude to problem solve, plan and prioritise work in often pressurised situations and communicate effectively, up to a senior level, with colleagues and stakeholder.

Location

The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

The recruitment process is anonymous and we don’t accept CVs.

Salary

£47,367-£49,509 per annum (PO2)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply