Appeals Compliance & Operations Specialist

Pearson; Rotherham; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work arrangement

Benefits package

Job summary

Pearson is seeking a Specialist, Compliance and Operations (Appeals) to manage a high-volume caseload within the Regulation Team, ensuring timely and compliant processing of appeals across qualifications.

You will log, track and respond to regulatory correspondence, support data returns and audits, and contribute to policy updates while leveraging AI for efficiency. This role is hybrid and UK-based.

Qualifications

• Educated to degree level, or equivalent experience.
• IT literate; competent in Word, Excel, PowerPoint.
• Experienced in a role requiring processing of high-volume caseload.
• Excellent English language skills, particularly in writing.
• Experience in basic quality assurance checks.
• Experience in reviewing, understanding and summarising information from diverse sources.

Responsibilities

• Ensure regulatory compliance related to appeals.
• Support understanding of the appeals process and provide accurate information to customers.
• Process allocated appeal caseload and ensure on-time completion, including various appeal types.
• Log and track appeals with complete case files.
• Coordinate development of responses to regulatory correspondence and data returns.
• Support audit activities and action improvements identified.
• Review and update policy and process documents for clarity.
• Support appeals hearing processes and independent panel members.
• Monitor appeal volumes and provide data for reporting to management.
• Explore use of AI to improve efficiency.
• Assist in training and quality assurance of temporary appeals staff.
• Assist with payment and invoicing processes for examiner payments and billing.

Skills

Excellent written English

Autonomous decision making

Team collaboration

Education

Degree or equivalent experience

Tools

Word

Excel

PowerPoint

Job description

Pearson is seeking a Specialist, Compliance and Operations (Appeals) to manage a high-volume caseload within the Regulation Team, ensuring timely and compliant processing of appeals across qualifications.

You will log, track and respond to regulatory correspondence, support data returns and audits, and contribute to policy updates while leveraging AI for efficiency. This role is hybrid and UK-based.