Specialist, Compliance and Operations (Appeals)

Pearson; Rotherham; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work arrangement

Benefits package

Job summary

Pearson is seeking a Specialist, Compliance and Operations (Appeals) to manage a high-volume caseload within the Regulation Team, ensuring timely and compliant processing of appeals across qualifications.

You will log, track and respond to regulatory correspondence, support data returns and audits, and contribute to policy updates while leveraging AI for efficiency. This role is hybrid and UK-based.

Qualifications

• Educated to degree level, or equivalent experience.
• IT literate; competent in Word, Excel, PowerPoint.
• Experienced in a role requiring processing of high-volume caseload.
• Excellent English language skills, particularly in writing.
• Experience in basic quality assurance checks.
• Experience in reviewing, understanding and summarising information from diverse sources.

Responsibilities

• Ensure regulatory compliance related to appeals.
• Support understanding of the appeals process and provide accurate information to customers.
• Process allocated appeal caseload and ensure on-time completion, including various appeal types.
• Log and track appeals with complete case files.
• Coordinate development of responses to regulatory correspondence and data returns.
• Support audit activities and action improvements identified.
• Review and update policy and process documents for clarity.
• Support appeals hearing processes and independent panel members.
• Monitor appeal volumes and provide data for reporting to management.
• Explore use of AI to improve efficiency.
• Assist in training and quality assurance of temporary appeals staff.
• Assist with payment and invoicing processes for examiner payments and billing.

Skills

Excellent written English

Autonomous decision making

Team collaboration

Education

Degree or equivalent experience

Tools

Word

Excel

PowerPoint

Job description

The Specialist, Compliance and Operations (Appeals) will work within the Regulation Team and will primarily be responsible for working on a caseload of appeals to ensure they are processed in an effective, compliant and timely manner. The role will require close working with colleagues and assessment associates to process a high volume of appeal cases across a range of qualifications (regulated and self-regulated).

Key Responsibilities:

• Ensuring compliance with regulatory requirements related to appeals.
• Work as part of the team to support the business teams' understanding of the appeals process and ensure accurate information is provided to customers about the process.
• Process an allocated case load of appeals and ensure on time completion of cases. This will include marking/moderation appeals, special consideration appeals and malpractice appeals and review of administrative decision cases.
• Accurately log and track appeals as they progress through the process, ensuring full case files are maintained.
• Coordinate the development of responses to regulatory correspondence related to appeals, including EPRS cases, ensuring timely, complete and accurate responses are provided.
• Support on the timely development and submission of regulatory data returns, including preliminary checks on data accuracy.
• Co-ordinate regulatory and internal audit activities related to appeals and co-ordinate the completion of any actions/improvements identified.
• Support on the regular review and update of policy and process documents to ensure clarity and eliminate unnecessary burden.
• Support the appeals hearing process as required, including the support of independent panel members.
• Monitor volumes of appeals and log data accurately for reporting to the Team Manager.
• Use AI effectively to support and improve the accuracy and efficiency of work.
• Support on the training of temporary appeals case officers.
• Support on the quality assurance of temporary appeals cases officers' cases.
• Support on payment and invoicing processes, ensuring on-time payment of examiners and prompt billing of customers.

Person Specification:

You are:

• An excellent communicator, both verbally and in writing. A high standard of written English is essential for this role.
• Able to work productively with individuals at all levels of authority, including examiners, assessment team colleagues and independent panel members.
• Able to work autonomously and make decisions relating to appeal cases in line with regulations.
• A supportive, approachable and pro-active team member.
• Prepared to be flexible in your work and able to balance a wide range of demands to meet deadlines.
• Excellent attention to detail.
• Excellent decision-making skills.
• Well-organised.
• Focused on solutions and working constructively with colleagues.
• Open to new ideas and able to challenge received opinion.
• Open to exploring the use of AI to aid efficiency.

Qualifications, knowledge and experience

Essential

• Educated to degree level, or equivalent experience.
• IT literate; competent in Word, Excel, Powerpoint.
• Experienced in a role requiring the processing of high-volume case load.
• Excellent English Language skills, particularly in writing.
• Experienced in undertaking basic quality assurance checks.
• Experienced in reviewing, understanding and summarising information from a variety of sources.

Desirable

• Experience of working in an appeals processing function.
• Knowledge of the education and qualification regulatory and policy landscape for both vocational and general qualifications.
• Knowledge of qualification regulations such as the Ofqual General Conditions of Recognition.

Your rewards & benefits

We know you'll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Please see our attractive UK benefits here:Pearson Jobs - Benefits

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Content Creation

Job Family: LEARNING<&>CONTENT_DEVELOPMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid