Appeals Compliance & Operations Specialist

Pearson; Oxford; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Pearson, a world-leading education company, seeks a Specialist, Compliance and Operations (Appeals) to manage a high-volume caseload of appeals across qualifications, ensuring compliance and timely processing.

You will log/call logs, coordinate responses to regulatory correspondence, contribute to data returns, and support policy updates in a hybrid UK role with close teamwork and continuous improvement through AI tools.

Qualifications

• Educated to degree level, or equivalent experience.
• IT literate; competent in Word, Excel, Powerpoint.
• Experienced in a role requiring the processing of high-volume case load.
• Excellent English Language skills, particularly in writing.
• Experienced in undertaking basic quality assurance checks.
• Experienced in reviewing, understanding and summarising information from a variety of sources.

Responsibilities

• Ensure compliance with regulatory requirements related to appeals.
• Work as part of the team to support the business teams' understanding of the appeals process and ensure accurate information is provided to customers about the process.
• Process an allocated case load of appeals and ensure on time completion of cases.
• Accurately log and track appeals as they progress through the process, ensuring full case files are maintained.
• Coordinate the development of responses to regulatory correspondence related to appeals, including EPRS cases, ensuring timely, complete and accurate responses are provided.
• Support on the timely development and submission of regulatory data returns, including preliminary checks on data accuracy.
• Co-ordinate regulatory and internal audit activities related to appeals and co-ordinate the completion of any actions/improvements identified.
• Support on the regular review and update of policy and process documents to ensure clarity and eliminate unnecessary burden.
• Support the appeals hearing process as required, including the support of independent panel members.
• Monitor volumes of appeals and log data accurately for reporting to the Team Manager.
• Use AI effectively to support and improve the accuracy and efficiency of work.
• Support on the training of temporary appeals case officers.
• Support on the quality assurance of temporary appeals cases officers' cases.
• Support on payment and invoicing processes, ensuring on-time payment of examiners and prompt billing of customers.

Skills

Written English

Communication

Word

Excel

PowerPoint

High-volume processing

Quality assurance

Information summarisation

Autonomous decision making

Attention to detail

Education

Degree level or equivalent experience

Tools

Word

Excel

PowerPoint

Job description

Pearson, a world-leading education company, seeks a Specialist, Compliance and Operations (Appeals) to manage a high-volume caseload of appeals across qualifications, ensuring compliance and timely processing.

You will log/call logs, coordinate responses to regulatory correspondence, contribute to data returns, and support policy updates in a hybrid UK role with close teamwork and continuous improvement through AI tools.