Appeals Adjudicator – Hybrid Admin, Customer Focus

Agena Group; Highweek; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Hybrid work after probation

Job summary

Agena Group is seeking a dedicated Appeals Adjudicator to join our Appeals team. In this administration based role, you will manage, investigate, and respond to appeals received via post or email.

The successful candidate will work with the team to ensure timely, accurate outcomes, upholding high quality standards and customer service. The role offers hybrid flexibility after probation and is based in our Newton Abbot or Lancing offices.

Qualifications

• Experience in target-driven administration.
• Ability to manage and resolve appeals with accuracy.
• Strong attention to detail and customer service mindset.

Responsibilities

• Facilitate the resolution of appeals submitted by the public.
• Collaborate with third parties to gather evidence and bring appeals to a satisfactory conclusion.
• Maintain the highest standards of work quality.
• Deliver exceptional and efficient customer service.
• Comply with external codes of practice and internal policies and procedures.

Job description

Agena Group is seeking a dedicated Appeals Adjudicator to join our Appeals team. In this administration based role, you will manage, investigate, and respond to appeals received via post or email.

The successful candidate will work with the team to ensure timely, accurate outcomes, upholding high quality standards and customer service. The role offers hybrid flexibility after probation and is based in our Newton Abbot or Lancing offices.