Appeals Adjudicator — Customer Resolution Specialist

Agena Group; Lancing; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Onsite parking

Hybrid work after probation

Carbon Neutral status

Job summary

Agena Group in the UK is seeking an Appeals Adjudicator to join the Appeals team. In this administration-based role, you will manage, investigate, and respond to appeals received via post or email.

The ideal candidate will be able to process detailed information, work with others, adapt to rules, and maintain high quality standards while meeting processing targets. DBS disclosure is a condition of employment; hybrid working applies after probation.

Qualifications

• Excellent written and verbal communication skills.
• Ability to process detailed information accurately.
• Experience in target-driven administrative roles preferred.

Responsibilities

• Facilitate the resolution of appeals submitted by the public.
• Collaborate with third parties to gather evidence and bring appeals to a satisfactory conclusion.
• Maintain the highest standards of work quality.
• Deliver exceptional and efficient customer service.
• Comply with external codes of practice and internal policies and procedures.

Job description

Agena Group in the UK is seeking an Appeals Adjudicator to join the Appeals team. In this administration-based role, you will manage, investigate, and respond to appeals received via post or email.

The ideal candidate will be able to process detailed information, work with others, adapt to rules, and maintain high quality standards while meeting processing targets. DBS disclosure is a condition of employment; hybrid working applies after probation.