Operational Key Account Manager

CEVA Logistics; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

CEVA Logistics UK&I in Hounslow is seeking an Operational Key Account Manager to oversee aerospace accounts, driving operational delivery across air and ocean freight, and ensuring service levels align with contracts.

You will liaise with commercial, operations and customer teams to support RFQs, maintain rate cards, and lead reviews that shape future strategies while delivering continuous improvements in routing and processes.

Qualifications

• Extensive freight forwarding or logistics operations experience.
• Experience with air and ocean freight and account management.
• Strong stakeholder management and communication skills.

Responsibilities

• Own operational performance for Aerospace accounts and meet KPIs.
• Serve as primary escalation point for customer and supplier queries.
• Lead data quality and reporting to provide reliable insights.
• Support RFQs and pricing with Account Managers and Tender teams.
• Coordinate cross-functional SOPs and service delivery across locations.
• Lead customer business reviews and identify improvement opportunities.
• Drive continuous improvement in routing, processes and suppliers.

Job description

Operational Key Account Manager

Hounslow, GBR ; CEVA Logistics Air Freight ; Permanent contract ; Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

CEVA Logistics are seeking a Operations Key Account Manager, to be responsible for managing key customer relationships within our Aerospace sector, overseeing the operational delivery of services across Air and Ocean freight. Reporting directly to the Business Unit Director, this role ensures service excellence, drives continuous improvement, and supports account growth by working closely with operational, commercial and customer teams across the network.

WHAT ARE YOU GOING TO DO?

As an OKAM, you will take ownership of operational performance for assigned Aerospace accounts, ensuring all services are delivered in line with agreed KPIs and contractual requirements. You will act as the primary escalation point for customer and supplier queries, ensuring issues are resolved efficiently and service levels are maintained. You will also oversee data quality and reporting accuracy, ensuring performance insights are reliable and actionable.

You will support commercial activities by contributing to RFQs, working closely with Account Managers, Tender Management and Pricing teams to capture customer requirements, support new traffic opportunities and maintain accurate rate cards. You will partner with operational teams across the network to ensure customer SOPs are clearly understood and consistently applied, maintaining high service standards across all locations. You will also coordinate customer service delivery, ensuring alignment across all departments involved in the account.

A key part of the role involves supporting customer business reviews, including monthly, quarterly and annual meetings, where you will present operational performance, identify improvement opportunities and contribute to future strategy. Drive continuous improvement by identifying optimisation opportunities across routing, processes and suppliers, and leading internal workshops to enhance service capability in line with customer and market requirements.

WHAT ARE WE LOOKING FOR?

To be successful in this role, you will have strong experience in freight forwarding or logistics operations, with exposure to air and ocean freight and a good understanding of customer account management. You will have a proven ability to manage operational performance, work with KPIs, and drive service improvements within a customer‑focused environment. Experience working with aerospace customers or within regulated industries would be highly advantageous.

Strong stakeholder‑management skills are essential, as you will be working with customers, internal teams, suppliers and senior leadership. You will be confident handling escalations, influencing outcomes and building long‑term relationships. You will be commercially aware, able to support pricing activities, identify growth opportunities and contribute to continuous improvement initiatives. A proactive, analytical and solution focused mindset is key, alongside strong communication skills and the ability to manage multiple priorities in a fast‑paced environment.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.