Antisocial Behaviour Administration Assistant

Crawley Borough Council; Northgate; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A local government authority is seeking an Administration Assistant to join their Antisocial Behaviour team in Northgate, England. This role supports the team by managing enquiries and maintaining records while offering opportunities for training and personal growth. Ideal candidates must have excellent communication skills, strong organisational abilities, and a positive, team-oriented attitude. The position includes flexible working options with core hours Monday to Friday. Join us in making a difference in the community!

Benefits

Generous employee benefits package

Flexible working arrangements

Qualifications

• Strong organisational skills and attention to detail are essential.
• Ability to handle enquiries with empathy and professionalism is required.
• A positive attitude and willingness to learn is necessary.

Responsibilities

• Provide essential front-end support to the ASB team.
• Manage email inboxes, phone lines, and maintain accurate records.
• Assist caseworkers by preparing legal documents.

Skills

Excellent communication skills

Organisational skills

Team-focused attitude

Ability to remain calm under pressure

Job description

We’re looking for an Administration Assistant to join our friendly, vibrant, and supportive Antisocial Behaviour (ASB) team. This is a fantastic opportunity to be part of a service that makes a real difference to the lives of Crawley residents.

Whether you’re an experienced administrator or someone enthusiastic and passionate about helping others, we’d love to hear from you. We’ll provide full training and ongoing support to help you succeed in this role.

• flexible working: a mix of home working and time in our office (minimum three days per week in the office once trained)
• work in a team that values collaboration, empathy and customer care
• no two days are the same—this is a busy, rewarding role where you’ll learn and grow.

What you’ll do:

• provide essential front-end support to the ASB team
• handle enquiries with empathy and professionalism, risk assess and signpost where needed
• manage email inboxes, phone lines and maintain accurate records
• assist with preparing legal documents and supporting caseworkers

What we’re looking for:

• excellent communication skills and the ability to remain calm under pressure
• strong organisational skills and attention to detail
• a positive, team-focused attitude and willingness to learn

If you’re ready to make a difference every day and join a team that truly cares, apply now and help us create safer, stronger communities in Crawley.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

Working hours (to cover customer core hours) will be Monday to Thursday 9am to 5pm and Friday 9am to 4pm.

Employee benefits

We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email [e-mail] , Antisocial Behaviour Team Manager or call on 01293 438374.