Anti-Social Behaviour Resolution Lead

Thirteen Group; Tees Valley; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Salary

Annual leave

Pension

Simply Health

T’dar Discount platform

Leave trading

Job summary

Thirteen Group is seeking two Anti-Social Behaviour Resolution Leads for a 6-month FTC to join our Housing Services team in the North East. You’ll work with customers and partners to resolve anti-social behaviour and complex tenancy breaches within our neighbourhoods.

You’ll lead on complex and challenging situations, coordinating interventions and supporting residents. Experience in enforcement or compliance and a strong customer focus are essential, with a full UK driving licence required.

Qualifications

• Enforcement or compliance background is essential.
• Deliver outstanding customer experience to build loyalty.
• Able to handle challenging conversations with respect and professionalism.
• Proven ability to build relationships with customers and colleagues and to influence and negotiate.
• Must have a full UK driving licence and access to a vehicle.

Responsibilities

• Collaborate with partners including local authorities and the police.
• Ensure neighbourhoods are safe and residents are supported.
• Lead on complex and challenging cases and arrange appropriate interventions.
• Oversee anti-social behaviour, tenancy and lease breaches through to resolution; guide Housing Services Coordinators on lower-level cases.
• Prepare for and represent Thirteen at court hearings.

Skills

Enforcement background

Customer experience

Relationship building

Challenging conversations

Driving licence

Job description

Join us as an Anti-Social Behaviour Resolution Lead at Thirteen Group!

Role Overview:

Thirteen Group is on the lookout for 2x 6-month FTC Anti-Social Behaviour Resolution Leads tojoin our Housing Services team.

You’ll work with our customers and partners to provide an effective response and resolution to anti-social behaviour and complex tenancy and lease breaches within our neighbourhoods

Thirteen Benefits:

• Salary - £41,881 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities:

• Work closely with our partners, including local authorities and the police.
• Make sure that customers are supported, our neighbourhoods are safe and where our customers want to live.
• Take a lead on complex and challenging situations, ensuring that the right interventions are in place to support our customers.
• Ensure that anti-social behaviour, tenancy and lease breaches are seen through all the way to resolution.Guide and support our Housing Services Coordinators with lower-level cases, you’ll then take a lead on neighbourhood-wide issues.
• Prepare for and represent Thirteen at court hearings.

About You:

• You’ll have fantastic experience in an enforcement or compliance background.
• Someone who delivers an outstanding customer experience that will turn our customers into real fans of Thirteen.
• Comfortable with handling challenging conversations, whilst being respectful and considerate.
• Easily builds relationships with customers and colleagues. You’ll also be able to influence, negotiate and challenge.
• Delivers a quality customer experience that’s convenient and responsive to our customers, ensuring that vulnerable customers are supported.
• ASB is a key customer driver. You’ll ensure that we respond to customers in a timely manner, and we meet their expectations.
• You’ll need a full UK driving licence and access to a vehicle during working hours.

Why Thirteen Group?

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

- Join a team that’s local at heart but welcomes talent from everywhere.

- Be part of an organisation that values diversity and inclusivity.

- Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Andy Elvidge, Housing Services Manager on 07733 314348 for an informal discussion.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. and start your journey towards making a meaningful impact in our community!

These roles have the potential to be extended past the initial 6 month period.