Animal Movement Reporting Lead

Animal & Plant Health Agency; York and North Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Job summary

Animal & Plant Health Agency in the United Kingdom seeks a proactive and organised individual for an operational role, delivering excellent customer service to customers and stakeholders. You will interpret data, produce clear reports, and help drive continuous improvement across operational services.

You will balance competing priorities, provide expert guidance, support colleagues, and ensure work aligns with policies and procedures while contributing to business priorities, including critical

Qualifications

• Strong analytical skills and ability to interpret complex data.
• Experience delivering clear guidance to customers and stakeholders.

Responsibilities

• Communicate professionally with customers, colleagues and stakeholders through a variety of channels
• Provide clear advice and guidance on processes, requirements and timescales
• Support the effective delivery of team priorities, helping to coordinate workloads and maintain service standards
• Apply policies, legislation, governance requirements and operational procedures accurately and consistently
• Support the implementation of new processes and ways of working
• Produce reports, management information and operational updates to support decision-making
• Carry out quality assurance activities and identify opportunities to improve processes and service delivery
• Support and develop colleagues through knowledge sharing, coaching and day-to-day guidance where required
• Manage complex or escalated customer enquiries, issues and complaints professionally and effectively
• Undertake additional duties as required to support business priorities, including critical response activities when needed

Skills

Analytical skills

Customer service

Stakeholder management

Job description

Do you thrive in a fast-paced environment where you can make a real difference by delivering excellent service and supporting customers and stakeholders? Can you confidently balance competing priorities, provide expert guidance, and help drive continuous improvement across operational services? If so, we would love to hear from you! APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions. We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups. We are looking for a proactive and organised individual to join our team in a varied operational role. You will require strong analytical skills with the ability to interpret complex data, identify trends and insights, and produce clear, accurate reports to support operational performance and informed decision-making. You will be working in a fast-paced environment, you will help deliver a high-quality service by supporting customers and stakeholders, providing advice and guidance, and ensuring work is completed accurately and in line with relevant policies and procedures. You will also have opportunities to support and guide colleagues, contribute to continuous improvement activities, and help the team adapt to changing priorities and business needs.,

• Communicate professionally with customers, colleagues and stakeholders through a variety of channels
• Provide clear advice and guidance on processes, requirements and timescales
• Support the effective delivery of team priorities, helping to coordinate workloads and maintain service standards
• Apply policies, legislation, governance requirements and operational procedures accurately and consistently
• Support the implementation of new processes and ways of working
• Produce reports, management information and operational updates to support decision-making
• Carry out quality assurance activities and identify opportunities to improve processes and service delivery
• Support and develop colleagues through knowledge sharing, coaching and day-to-day guidance where required
• Manage complex or escalated customer enquiries, issues and complaints professionally and effectively
• Undertake additional duties as required to support business priorities, including critical response activities when needed