Animal Movement Analytics & Insights Lead

Animal & Plant Health Agency; York and North Yorkshire; Presencial; GBP 28.000 - 36.000; Jornada completa

Descripción de la vacante

Animal & Plant Health Agency in the United Kingdom seeks a proactive and organised individual for an operational role, delivering excellent customer service to customers and stakeholders. You will interpret data, produce clear reports, and help drive continuous improvement across operational services.

You will balance competing priorities, provide expert guidance, support colleagues, and ensure work aligns with policies and procedures while contributing to business priorities, including critical

Formación

• Strong analytical skills and ability to interpret complex data.
• Experience delivering clear guidance to customers and stakeholders.

Responsabilidades

• Communicate professionally with customers, colleagues and stakeholders through a variety of channels
• Provide clear advice and guidance on processes, requirements and timescales
• Support the effective delivery of team priorities, helping to coordinate workloads and maintain service standards
• Apply policies, legislation, governance requirements and operational procedures accurately and consistently
• Support the implementation of new processes and ways of working
• Produce reports, management information and operational updates to support decision-making
• Carry out quality assurance activities and identify opportunities to improve processes and service delivery
• Support and develop colleagues through knowledge sharing, coaching and day-to-day guidance where required
• Manage complex or escalated customer enquiries, issues and complaints professionally and effectively
• Undertake additional duties as required to support business priorities, including critical response activities when needed

Conocimientos

Analytical skills

Customer service

Stakeholder management

Descripción del empleo

Animal & Plant Health Agency in the United Kingdom seeks a proactive and organised individual for an operational role, delivering excellent customer service to customers and stakeholders. You will interpret data, produce clear reports, and help drive continuous improvement across operational services.

You will balance competing priorities, provide expert guidance, support colleagues, and ensure work aligns with policies and procedures while contributing to business priorities, including critical