Animal Movement Analytics and Operations Lead

Animal & Plant Health Agency; Exeter; On-site; GBP 28,000 - 38,000; Full time

Job summary

Animal & Plant Health Agency in Exeter seeks a proactive, organized individual for a varied operational role. You will support customers and stakeholders, provide guidance on processes and timescales, and help ensure service standards are met.

You will apply policies and governance requirements, assist with new ways of working, and produce reports for decision-making, while coaching colleagues and handling complex enquiries as needed to protect public services.

Qualifications

• Strong analytical skills with ability to interpret complex data and produce clear reports.
• Ability to apply policies, governance requirements and operational procedures accurately.
• Experience guiding colleagues through knowledge sharing, coaching and day-to-day guidance.

Responsibilities

• Communicate professionally with customers, colleagues and stakeholders through various channels.
• Provide clear advice and guidance on processes, requirements and timescales.
• Support delivery of team priorities by coordinating workloads and maintaining service standards.
• Apply policies, legislation, governance requirements and operational procedures accurately.
• Support implementation of new processes and ways of working.
• Produce reports, management information and operational updates for decision-making.
• Carry out quality assurance activities and identify improvement opportunities.
• Support colleagues through knowledge sharing and coaching.
• Manage complex or escalated customer enquiries, issues and complaints professionally.
• Undertake additional duties to support business priorities, including critical response activities.

Skills

Analytical skills

Data interpretation

Report writing

Stakeholder communication

Process improvement

Job description

Animal & Plant Health Agency in Exeter seeks a proactive, organized individual for a varied operational role. You will support customers and stakeholders, provide guidance on processes and timescales, and help ensure service standards are met.

You will apply policies and governance requirements, assist with new ways of working, and produce reports for decision-making, while coaching colleagues and handling complex enquiries as needed to protect public services.