Animal Movement Analytics & Reporting Lead

Animal & Plant Health Agency; Cardiff; On-site; GBP 26,000 - 34,000; Full time

Job summary

Animal & Plant Health Agency in the United Kingdom is seeking a proactive and organised individual to join our team in a varied operational role. You will apply strong analytical skills to interpret data, support customers and stakeholders, and ensure work is completed in line with policies and procedures.

You will contribute to continuous improvement, provide guidance on processes, manage workloads, and help deliver service standards while supporting colleagues and adapting to changing

Responsibilities

• Communicate professionally with customers, colleagues and stakeholders through a variety of channels
• Provide clear advice and guidance on processes, requirements and timescales
• Support the effective delivery of team priorities, helping to coordinate workloads and maintain service standards
• Apply policies, legislation, governance requirements and operational procedures accurately
• Support the implementation of new processes and ways of working
• Produce reports, management information and operational updates to support decision-making
• Carry out quality assurance activities and identify opportunities to improve processes and service delivery
• Support and develop colleagues through knowledge sharing, coaching and day-to-day guidance where required
• Manage complex or escalated customer enquiries, issues and complaints professionally and effectively
• Undertake additional duties as required to support business priorities, including critical response activities when needed

Job description

Animal & Plant Health Agency in the United Kingdom is seeking a proactive and organised individual to join our team in a varied operational role. You will apply strong analytical skills to interpret data, support customers and stakeholders, and ensure work is completed in line with policies and procedures.

You will contribute to continuous improvement, provide guidance on processes, manage workloads, and help deliver service standards while supporting colleagues and adapting to changing