Andras Hotels - Reservations Team Member

Andras Hotels; Belfast; On-site; GBP 20,000 - 26,000; Full time

Job summary

Andras Hotels, Northern Ireland's largest hotel group, seeks a Reservations Team Member in Belfast. This role involves assisting the reservations department by professionally handling guest inquiries and ensuring smooth booking processes. Join a dynamic team with a commitment to personal development and hospitality excellence.

Benefits

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Employee of the Month Award

Increased Annual Leave with Service

Qualifications

• Experience within a Reservationist Role desired.
• Minimum of 1 year experience in the Hotels Industry or Administrative Office Role required.

Responsibilities

• Assist with the efficient running of the Reservations Department.
• Handle guest inquiries and manage bookings professionally.
• Ensure adherence to hotel policies and high service standards.

Skills

Customer Service Skills

Education

5 GCSEs including Maths and English at Grade C or above or equivalent qualification

Job description

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Andras Hotels - Reservations Team Member, Belfast

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Client:

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8aff9bdbce37

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Job Description

About us:

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

Assist with the efficient and smooth running of the Reservations Department, dealing with guest enquiries in a professional manner and achieving financial targets.

What we offer:

Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

£20 for completion of FLOW training

Increased Annual leave with service

Discount at Bodyscape – Employee rate and family and friend rate

Communication and advice on Health and Wellbeing

Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

Work for globally renowned Hotel Brands

About The Role

Main Duties:

Ensure that phones / emails are answered in a speedy, professional and efficient manner

Ensure all Reservations are accepted, recorded and confirmed in accordance with Company Policy and in an efficient and courteous manner

Ensure all guest enquiries are handled professionally and provide information regarding Hotel services available

Assume responsibility for checking arrivals, managing duplicate bookings, group arrival details, etc.

Manage group bookings within Company criteria; collect payments, adhere to cancellation policies, check master bills, keep hotel fully informed of group requirements.

Management of online systems to include Rate & Availability management

Cross selling of all hotels within the group; knowledge of each PMS / CRS system to assist with covering holidays / breaks for colleagues

Upselling of Hotel facilities / supplements to potential customers to maximise revenue

Reviewing daily PACE and reservations created reports for booking trends, group reservations, rate queries and making recommendations for public / group rates

Be aware of current business targets, actual budgeted and forecasted business levels and to focus at all times to achieve these targets

Assist the Reservations / Revenue Managers in the preparation of reports

Actively participate in any training and personnel exercises designed to improve standards and performance levels

Assist with collection of payments on advance purchase reservations, management of declined bookings

Liaise with the Accounts Department for Accounts outstanding, commission claims, matching online payments with PMS system and keeping guest ledger to a minimum

Ensure that policies and procedures are known and adhered to, that team members are fully aware of public / corporate rates and that a high level of communication exists between the Team and other Departments

Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction, at all times

Upkeep of the Equal Opportunities Policy to ensure that there is a neutral working environment

Work in accordance with standard procedures within each Department

Carry out Company’s customer relation policy and communicate Hotel services to guests

Ensure a high standard of personal hygiene and grooming

Keep staff/work areas tidy, safe, and report any hazard, accident, loss or damage to Management and observe all requirements under Health and Safety at Work Act (1989)

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

· Teamwork – work with commitment, cooperatively and effectively with others

· Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues

· Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups

· Integrity – honest, respectful and accountable

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• Experience within a Reservationist Role

Required Criteria

• Previous Experience within the Hotels Industry or Administrative Office Role for a Minimum of 1 year continuous
• 5 GCSEs including Maths and English at Grade C or above or equivalent qualification
• Customer Service Skills