Andras Hotels - It Technical Officer

Andras House Ltd; Belfast City District; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Discounted hotel rates

Health care cash plan

Enhanced pension scheme

Enhanced maternity/paternity pay

Cycle to work

Employee of the month

Job summary

Andras House Ltd in Belfast, Northern Ireland, seeks an IT Support role to assist the IT Manager across network management, software, AV systems, and operational IT. 40 hours per week with training opportunities and Brand standards adherence.

You will work with a diverse team, maintain security, and help keep infrastructure running for multiple properties while upholding confidentiality and service quality.

Qualifications

• Passion for technology and willingness to learn new skills.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills.
• Further education qualifications in IT.
• Experience in networking infrastructure, TCP/IP and cabling.
• Experience in Windows 11 & servers with active directory; installation of new servers and admin.
• Experience with VPN connectivity.
• Experience maintaining network and workstation hardware/software.

Responsibilities

• Assist all hotels and business units with technology matters.
• Diagnose, troubleshoot and resolve hardware, software or network issues; replace faulty components.
• Assist in planning and implementing network security measures.
• Install and maintain hardware including cabling.
• Troubleshoot network connectivity for property systems.
• Ensure policies and procedures are followed; set targets for resolutions.
• Review requests for new hardware/software with IT Manager.
• Configure, monitor and maintain email and antivirus software.
• Maintain records for network functions and maintenance.
• Support hotel properties with guest Wi-Fi, POS and PMS as applicable.
• Assist in supporting security cameras, cloud services, and AV systems.

Skills

Tech passion

Troubleshooting

Communication

Teamwork

Initiative

Education

IT qualifications

Tools

Windows Server & AD

VPN

Intune/Azure

VMware/Hyper-V

WIFI networks

Job description

About Us

Andras Hotels is Northern Ireland’s largest hotel group with ten hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the Job?

Reporting to the IT Manager this position will be assisting the IT Manager in providing support to business units in all matters relating to information technology and operational systems, including but not limited to: network management, technical support, systems integration, audio/visual systems and any other relevant activities including following Brand Standards. We will provide training and development opportunities to enable you to fulfil this role.

Hours

40 hours

About You

You will have a real interest and passion for IT. You will have excellent communication skills, the ability to perform well as part of a team and be able to work on your own initiative. You will have strong attention to detail and be able to carry out instructions

What we offer:

• Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Work for globally renowned Hotel Brands
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

About The Role

• Assists all hotels and business units in all technology matters
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. This includes, but not limited to, network equipment, computers, printers, phones, and key control devices.
• Assist the IT Manager in planning, coordinating, and implementing network security measures to protect data, software, and hardware
• Installing and maintaining hardware and components, including cabling
• Troubleshoots network connectivity for property systems
• Ensures that all policies and procedures in the operation are followed in accordance with the set procedures
• Plans and sets targets for problem resolutions.
• Searches for areas for improvement in existing systems and procedures with new software and hardware.
• Reviews requests for new hardware and software with the IT Manager
• Configure, monitor, and maintain email applications and virus protection software
• Maintain records related to network functions, as well as maintenance repair records
• Support hotel properties with guest wi-fi, franchise network support, guest TV support, and Point of Sale support if applicable (POS & PMS)
• Assist the IT manager in supporting security camera systems, cloud services, audio/visual systems
• Always keep work environment clean
• Attends training courses to consistently update/maintain technical competency for the systems used in the business
• Ensures confidentiality in all matters related to the work activity

How do I deliver this?

• Teamwork – work with commitment, cooperatively and effectively with others
• Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
• Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
• Integrity – honest, respectful and accountable

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

Required Criteria

• Demonstrates a passion for technology and a willingness to learn new skills
• Strong troubleshooting and problem-solving skills
• Excellent communication skills
• Further education qualifications in IT
• Experience in networking infrastructure, TCP/IP Protocols, and physical cabling
• Experience in Windows 11 & servers with active directory. Installation of new servers and administration
• Experience with VPN Connectivity
• Experience in maintain network and workstation hardware and software
• Experience in troubleshooting WIFI networks

Desired Criteria

• Degree in IT and/or Certification in Level 6 NVQ in IT
• Experience in Microsoft Intune/Azure administration
• Experience in Microsoft Company Portal
• Experience in handling and configuration of routers and switches
• Experience in VM ware / Hyper V systems

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to be at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

£30,000.00 - £33,000.00 per year