Analytics, Data and Reporting Complaints Technologist

The Boots Company PLC; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption?

Flexible benefits scheme

Job summary

Boots is seeking an Analytics, Data and Reporting Complaints Technologist to turn customer feedback into actionable insights that shape product, service and customer experiences. You will combine customer feedback, data analysis and BI to identify trends, opportunities and drive quality, compliance and customer-focused decisions across the business.

The role is based in Boots UK within the Quality & Technical Services team, offering opportunities to collaborate with cross-functional partners and

Qualifications

• Experience analysing customer feedback, complaints, and operational data.
• Strong analytical and data management skills.
• Proficiency in Power BI, Excel, Power Automate, or equivalent digital skills.
• Ability to translate data into clear insights and recommendations.
• Excellent analytical, investigative, and problem-solving skills.
• Strong communication and stakeholder management skills.
• Knowledge of quality, safety, regulatory, or governance environments.
• Highly organised and able to manage multiple priorities.
• Customer-focused with a passion for continuous improvement.

Responsibilities

• Analyse customer complaints, reviews, and feedback to identify trends, themes, and emerging risks.
• Use Power BI, Excel, and Power Automate to improve reporting, automate processes, and generate customer insights.
• Investigate and resolve consumer complaints and product enquiries in line with regulatory and quality requirements.
• Translate data into actionable insights and recommendations to support business decision-making.
• Identify and elevate product quality, safety, compliance, and reputational risks to key stakeholders.
• Support corrective actions and continuous improvement by communicating findings and driving resolution.
• Leverage complaints and customer insight data to identify emerging issues and enable proactive improvements to quality and customer experience.

Skills

Analytical thinking

Stakeholder management

Problem solving

Customer-focused

Communication

Tools

Power BI

Excel

Power Automate

Salesforce CRM

Job description

Contract: Full-time, Permanent
Closing date: 14th September 2026
Recruitment Partner: katrina [e-mail]

Welcome to the Boots Quality & Technical Services team – a dynamic team at the heart of understanding our customers’ experiences and driving continuous improvement across Boots UK. As an Analytics, Data and Reporting Complaints Technologist, you’ll be passionate about turning customer feedback into meaningful insights that help shape better products, services, and experiences. By combining customer feedback, data analysis, and business intelligence, you will identify emerging trends, uncover opportunities, and provide the insight needed to support quality, compliance, and customer-focused decision-making across the business.

Key responsibilities:

• Analyse customer complaints, reviews, and feedback to identify trends, themes, and emerging risks.
• Use Power BI, Excel, and Power Automate to improve reporting, automate processes, and generate customer insights.
• Investigate and resolve consumer complaints and product enquiries in line with regulatory and quality requirements.
• Translate data into actionable insights and recommendations to support business decision-making.
• Identify and elevate product quality, safety, compliance, and reputational risks to key stakeholders.
• Support corrective actions and continuous improvement by communicating findings and driving resolution.
• Leverage complaints and customer insight data to identify emerging issues and enable proactive improvements to quality and customer experience.

What you’ll need to have (our must-haves):

• Experience analysing customer feedback, complaints, and operational data.
• Strong analytical and data management skills.
• Proficiency in Power BI, Excel, Power Automate, or equivalent digital skills.
• Ability to translate data into clear insights and recommendations.
• Excellent analytical, investigative, and problem-solving skills.
• Strong communication and stakeholder management skills.
• Knowledge of quality, safety, regulatory, or governance environments.
• Highly organised and able to manage multiple priorities.
• Customer-focused with a passion for continuous improvement.

It would be great if you also have:

• Experience using Salesforce CRM.
• Experience in a product quality, complaints, technical, regulatory, or data analysis role would also be beneficial.

Where your brilliance can take you:

At Boots, we believe in your potential. You’ll have the opportunity to grow your career within a supportive environment that values your contributions. With our commitment to continuous learning and development, you can shape your future while making a real difference in the lives of our customers.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including options to buy additional holiday, discounted gym membership, life assurance, activity passes, and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.

A bit about us

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon. Be brilliant with Boots.