Analyst, Insight and Analytics

Carnival UK (P&O Cruises & Cunard); Southampton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

25 days leave

Learning & development

Health plan

Pension scheme

Onsite restaurant

Job summary

Carnival UK (P&O Cruises & Cunard) is seeking an Analyst, Insight and Analytics to turn digital performance, customer behaviour and testing data into clear insight that improves online guest journey, conversion and revenue growth.

You will maintain reports, support testing and personalisation, and analyse complex data sets to provide evidence-based recommendations. Collaboration with analysts and stakeholders across the organisation is essential.

Qualifications

• Experience analysing and interpreting data to support business decision-making.
• Ability to derive meaningful insights from diverse data sources.
• Excellent communication skills to present technical findings to varied audiences.

Responsibilities

• Deliver ROI analysis for marketing and commercial initiatives.
• Analyse data from multiple sources to identify trends and support decision-making.
• Develop, maintain and distribute regular performance reports and dashboards with commentary.
• Maintain insight repositories, research libraries and testing schedules.
• Support ad-hoc projects, deep-dive analyses and data preparation activities.
• Perform other duties as assigned.

Skills

Data analysis

Data interpretation

Communication

Dashboarding

Tools

Python

R

Job description

Job Description

The Analyst, Insight and Analytics supports the E-commerce Department by turning digital performance, customer behaviour and testing data into clear insight that helps improve the online guest journey, conversion and commercial performance. The role maintains reporting, supports testing and personalisation activity, analyzes complex data sets, evaluates commercial and marketing initiatives, and provides evidence-based recommendations to support customer acquisition, retention and revenue growth.

Diversity Statement

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not.

Key Accountabilities

• Deliver return-on-investment (ROI) analysis for marketing and commercial initiatives using methodologies including econometrics, control-cell testing and reach, cost and quality analysis.
• Analyse and interpret data from multiple sources to identify trends, answer business questions and support trading, commercial and operational decision-making.
• Develop, maintain and distribute regular performance reports and dashboards, providing meaningful commentary and insight into performance drivers and variances.
• Maintain insight repositories, research libraries and testing schedules, ensuring knowledge is captured, accessible and leveraged across the department.
• Support ad-hoc projects, deep-dive analyses and data preparation activities, collaborating with analysts, data scientists and stakeholders across the organisation.
• Performs other duties as assigned.

Essential Experience Required

• Experience analysing and interpreting data to support business decision-making.
• Ability to derive meaningful insights and recommendations from diverse and complex data sources.
• Working knowledge of analytical programming tools such as Python and/or R.
• Experience producing reports, dashboards and performance analysis for business stakeholders.
• Strong attention to detail with the ability to manage data accurately and maintain robust documentation.
• Excellent communication skills with the ability to present technical findings in a clear and engaging manner to varied audiences.

Why Join Us?

Working with us means more than just a role in the guest experience sector. It’s about being part of a team that values well-being and personal growth.

Read our employee experience guide to learn more about life as a Carnival UK colleague here.

Benefits

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in