AMS Delivery Manager-2

Arch Insurance Group Inc.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Arch Europe Insurance Services Ltd is seeking a Lean Transformation lead to drive initiatives and continuous improvement across the organisation. You will guide both current and future state designs, collaborate with business unit experts, and deliver tangible value through Lean practices.

You will partner with BU leaders to embed continuous improvement, apply standard Lean tools, and coach senior managers to sustain improvements, ensuring consistent delivery of Lean standards.

Qualifications

• Academic qualifications; Degree preferred
• Relevant business improvement qualifications; e.g. LSS Black Belt, Lean Competency System.
• Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM.

Responsibilities

• Lead the overall deployment of a Lean Transformation with responsibility for initiatives and continuous improvement practices.
• Guide current state and future state, implementation plan, and impact/value of changes with BU experts.
• Develop partnerships with Business Unit leaders to understand issues and priorities to integrate continuous improvement.
• Use Lean tools and analyses to develop insights, solutions and drive Lean standards in value streams or functions.
• Deliver performance objectives as stated in the charter.
• Be accountable for the consistent delivery of Lean standards in initiatives.
• Guide training and problem-solving workshops with senior managers and teams.
• Coach senior leaders to be sponsors and coach leaders to sustain continuous improvement in their area.
• Provide continuous improvement updates and report outs to Senior Leadership.
• Coach managers and teams on tools to identify, prioritise and capture tangible benefits.
• Drive the consistent use of Lean standards in value streams or functions.
• Coach & mentor AMS staff on Lean practice and guide the AMS playbook evolution.

Skills

Attention to detail

Self-driven

Communication

Organisational skills

Data interpretation

Prioritisation

Multitasking

Lean tools

Project management

Education

Degree preferred

LSS Black Belt

Lean Competency System

Prince2

Scrum Master

Agile PM

Tools

Process mapping

Data collection

Root cause analysis

Performance management

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Key Tasks and Responsibilities

• Lead the overall deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.
• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business unit experts).
• Develop and nurture strong partnerships with Business Unit (BU) leaders to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function.
• Deliver performance objectives as stated in charter (Evaluation of meeting delivery and performance outcomes).
• Be accountable for the consistent and successful delivery of agreed standards of Lean in initiative.
• Guide training and problem solving workshops with senior managers & teams.
• Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.
• Work with leaders and managers to provide continuous improvement updates and report outs to Senior Leadership.
• Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture tangible benefits.
• Drive the consistent use of Lean standards in the delivery of Value Stream or Function.
• Coach & mentor AMS staff on LEAN practice and tactics, and guide the evolution of AMS playbook.

Role Requirements & Skills

Skills / Competencies

• Attention to detail and pride in delivering high quality outputs.
• Self-driven, autonomous with strong results orientation.
• Excellent communication skills (both written and verbal), as well as attention to detail while developing and presenting to senior leaders of the company.
• Strong organisational skills.
• Ability to effectively interpret data and measure performance.
• Ability to handle changing priorities and use good judgement when working in challenging situations.
• Ability to multitask whilst maintaining focus.
• Hands on application of core AMS (Lean) tools and methodology, including process mapping, data collection and analysis, root cause problem solving and performance management frameworks.
• Demonstrate proficiency in project and program management

Qualifications

• Academic qualifications; Degree preferred
• Relevant business improvement qualifications; e.g. LSS Black Belt, Lean Competency System.
• Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM.

Experience

• 5+ Years as a lean practitioner with demonstrated success in supporting change.
• Financial Services and an understanding of Operational Management Practices.
• Development & Implementation of Lean / Continuous improvement initiatives.
• Demonstrated experience as a qualified Lean / Process Improvement leader, preferably within an Insurance or Financial Services environment

14101 Arch Europe Insurance Services Ltd