Administrator

AMS Group; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Job summary

AMS Group is looking for a Practice Administrator in Newcastle upon Tyne to deliver high-quality administrative and operational support. You'll manage client onboarding, maintain records, and support compliance activities. The ideal candidate has experience in a professional services environment and is proficient in Microsoft Office.

This role is crucial for ensuring the efficient running of client work processes and enhancing client service delivery. If you have strong organizational skills and a commitment to excellence, this could be the opportunity for you.

Qualifications

• Experience in an administrative or operations support role, preferably in professional services.
• Experience managing confidential client data.
• Strong proficiency in Microsoft Office.

Responsibilities

• Provide administrative support to directors and client service teams.
• Manage client onboarding processes, including AML/KYC checks.
• Maintain client records and support compliance activities.

Skills

Microsoft Office proficiency

Attention to detail

Communication skills

Document management

Education

A-level (or equivalent)

Business administration qualification

Tools

Practice management systems

CRM tools

Job description

AMS Group is a leading UK Top 60 accountancy firm with a differentiated advisory‑led proposition, headquartered in Manchester. We have been a trusted name in professional services for over 40 years. Our commitment to excellence and customer satisfaction has positioned us as a premier provider in the market.

Evolving from a family run accountancy practice in a Blackburn (established 1982), to a nationwide advisory business with over 350 employees, across 12 offices, our trading divisions comprise Audit, Accounts, Tax & Advisory with multiple service lines within each division. We leverage our relationship‑driven client approach to generate significant cross‑sell opportunities. Complementary to our organic growth is an impressive M&A strategy, with eight acquisitions completed since 2021 and further strategic acquisitions planned in 2025.

At AMS we never offer a one size fits all approach. We know, in today’s economic environment, businesses require bespoke support, and we provide end‑to‑end services from start‑up to exit strategies. Our mantra is “Good advisers help your business. Great ones transform it”. This is the foundation upon which we have built our business.

Role Purpose

To provide high‑quality administrative and operational support to the wider practice, ensuring efficient day‑to‑day running of client work processes, internal systems, and compliance activities. The Practice Administrator plays a key role in supporting client engagement workflows, maintaining accurate records, and enabling teams to deliver excellent client service in a timely and compliant manner.

Key Responsibilities

• Provide administrative support to directors, managers and client service teams across the firm
• Ordering stationary and assisting with the general running of the office
• Ensuring meeting rooms are tidy and making tea & coffee for clients/visitors
• Manage client onboarding processes, including AML/KYC checks and engagement letter administration
• Maintain accurate client records within practice management systems and ensure data integrity
• Assist with document management, including filing, scanning, and maintaining electronic records
• Support compliance activities, ensuring adherence to regulatory and internal standards
• Liaise with internal teams to ensure smooth communication and efficient workflow coordination
• Prepare standard correspondence, reports, and documentation as required

Key Relationships

Internal

• Directors

External

• Clients and client representatives
• External suppliers and service providers

Skills, Knowledge & Experience

Experience

• Previous experience in an administrative or operations support role, ideally within a professional services or accountancy environment
• Experience working with client data and managing confidential information
• Familiarity with practice management systems or CRM tools is advantageous
• Exposure to compliance or onboarding processes (e.g., AML) desirable

Technical Skills

• Strong proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Experience with document management systems and workflow tools
• Ability to manage and maintain databases with high attention to detail
• Basic understanding of accounting or professional services processes (desirable)
• Diary management experience

Qualifications

• Educated to A-level (or equivalent) minimum
• Relevant business administration qualification (desirable but not essential)

Performance Measures (Success Criteria)

• Accuracy and completeness of client and job data within systems
• Timely completion of administrative tasks and adherence to deadlines
• Quality and consistency of onboarding and compliance documentation
• Positive feedback from internal stakeholders and teams
• Contribution to efficient workflow management and reduced bottlenecks
• Demonstration of strong organisational skills and attention to detail
• Ability to prioritise workload effectively in a fast‑paced environment