Ambulance Control: Emergency Call Dispatcher

NHS National Services Scotland; South Queensferry; Vor Ort; GBP 23.000 - 25.000; Vollzeit

Benefits dieser Stelle

In-house training

Unsocial hours pay

Zusammenfassung

NHS National Services Scotland in South Queensferry is recruiting for full-time and part-time permanent relief Emergency Call Handlers to work within the East of Scotland Ambulance Control Centre. You will respond to 999 calls, prioritise emergencies and provide life‑saving advice while coordinating with ambulance crews and other services.

Applicants must pass typing at 30 wpm with 90% accuracy and demonstrate the ability to work under pressure with minimal supervision.

Qualifikationen

• Typing at 30 words per minute with 90% accuracy.
• Excellent communication skills and the ability to prioritise and make quick decisions under pressure.
• Experience working with the public in ACC, healthcare, or contact centre settings is desirable.

Aufgaben

• Respond to 999 calls, prioritise emergencies and provide life‑saving advice when needed.
• Liaise with ambulance crews en route and coordinate with Police and other services as required.
• Operate under pressure with minimal supervision to support rapid, effective decision-making.

Kenntnisse

Typing 30 wpm

Communication

Decision making

Public/Healthcare experience

Jobbeschreibung

NHS National Services Scotland in South Queensferry is recruiting for full-time and part-time permanent relief Emergency Call Handlers to work within the East of Scotland Ambulance Control Centre. You will respond to 999 calls, prioritise emergencies and provide life‑saving advice while coordinating with ambulance crews and other services.

Applicants must pass typing at 30 wpm with 90% accuracy and demonstrate the ability to work under pressure with minimal supervision.