Ambulance Care Assistant (Bank)

Htg-UK; Bury St Edmunds; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pay rate £13/h

Sick pay after 12mo

Employee assistance

Holiday allowance

Refer a Friend

Pension scheme

Training & uniform

Growth opportunities

Engaging workplace culture

Job summary

Health Transportation Group UK Ltd in Bury St Edmunds is hiring Bank Ambulance Care Assistants on a casual, zero-hour basis. You will deliver safe, compassionate transport and care to vulnerable patients, assist with mobility, and maintain clean vehicles. Shifts include mornings, evenings, weekends and public holidays.

Training is provided and DBS checks are part of the onboarding. Role requires empathy, resilience and strong teamwork to support NHS contracts with a focus on patient safety and

Qualifications

• Fully flexible to work shifts any day, including weekends.
• Caring and compassionate.
• Good physical fitness for moving and handling patients.
• Clear and kind communication in person and in writing.
• Follow procedures and protect patient confidentiality.

Responsibilities

• Patient Transport & Care: Safely drive patients to and from healthcare appointments with reassurance and compassionate care.
• Assisting with Mobility: Help patients with mobility needs, including safe lifting and transfer.
• Communication & Compassion: Communicate clearly with patients, families and healthcare staff while maintaining dignity and confidentiality.
• Vehicle Checks & Basic Administration: Conduct daily vehicle checks and record journey details as required.

Skills

Communication

Physical fitness

Reliability

IT literacy

Patience and compassion

Job description

Exciting opportunities available for Bank Ambulance Care Assistants to join our team in Bury St Edmunds

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

You would be joining us in the role of Bank Ambulance Care Assistant, delivering a vital service to our patients. Being an Ambulance Care Assistant is so much more than just driving. It’s about providing safe, reliable and friendly transport to vulnerable patients who need it the most.

It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.

We are currently offering casual, zero hour positions, with shifts offered and assigned on an as-needed basis. Available shifts may include early mornings, evenings, weekends, and public holidays.

Summary Of Main Duties Include

• Patient Transport & Care- Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.
• Assisting with Mobility- Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
• Communication & Compassion- Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.
• Vehicle Checks & Basic Administration- Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.

What’s In It For You?

• Market Leading Pay - £13 per hour with increased rates for agreed overtime
• Contractual Sick Payafter 12 months service
• Employee Assistance Programmedelivered by the UK’s #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Refer a FriendEarn up to £500 for each friend you bring on board
• Pension Scheme
• Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

We are Looking for Great People Who:

• Fully flexibility to work shifts on any day of the week, including weekends.
• Are caring and compassionate
• Have good physical fitness for moving and handling patients
• Communicate clearly and kindly both in person and in writing
• Follow procedures and protect patient confidentiality
• Stay calm under pressure
• Are reliable and punctual
• Have basic IT Knowledge

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• EnhancedDBScheck (Conducted during onboarding if successful)
• Right to work in the UK
• Full UK Manual Driving Licence
• Satisfactory employment and character references
• A satisfactory medical assessment
• Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisation’s requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Driving: 2 years (preferred) Caring: 2 years (preferred)