Ambitious Service Advisor - VW Tamworth | £28k+Bonus

Johnsons Cars Limited; Tamworth; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

£28,000 base salary

£6,000 bonus

31 days holiday

Birthday off

Company pension

Staff discounts

Dentist on Demand

Training & progression

Job summary

Johnsons Cars is seeking an experienced Service Advisor for its Volkswagen dealership in Tamworth. The role involves delivering exceptional aftersales service, booking vehicles, preparing accurate servicing estimates and maintaining clear customer communication.

The successful candidate will have automotive service advisory experience, strong communication skills, a sales mindset, and a full UK driving licence. Competitive package with bonus and extensive employee benefits.

Qualifications

• Experience as a Service Advisor in automotive (essential).
• Excellent communication skills (face-to-face and over the phone).
• Target-driven with ability to maximise sales opportunities.
• Excellent organisational skills and ability to work in a fast-paced environment.
• Full UK driving licence.

Responsibilities

• Delivering exceptional customer service at every stage of the aftersales journey.
• Booking in vehicles, scheduling work, and managing workshop diaries.
• Providing accurate estimates for servicing and repairs, including timescales and costs.
• Keeping customers fully informed with clear and timely updates.
• Promoting additional products, services, parts, and accessories where appropriate.
• Ensuring all customer expectations are met and exceeded.

Skills

Customer service

Communication

Sales focus

Organisation

Job description

Johnsons Cars is seeking an experienced Service Advisor for its Volkswagen dealership in Tamworth. The role involves delivering exceptional aftersales service, booking vehicles, preparing accurate servicing estimates and maintaining clear customer communication.

The successful candidate will have automotive service advisory experience, strong communication skills, a sales mindset, and a full UK driving licence. Competitive package with bonus and extensive employee benefits.