Ambitious IT 2nd/3rd Line Support Engineer – London

Euro Car Parks Ltd; Greater London; Vor Ort; GBP 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Bonus

Career progression opportunities

Zusammenfassung

Euro Car Parks Ltd in London is seeking an experienced IT 2nd/3rd Line Support Engineer to join our Marylebone office on a permanent basis. The role offers £35,000 to £50,000 dependent on experience, plus a bonus and clear career progression opportunities.

You will work with the IT Manager, assist the MSP, and help maintain secure, highly available systems across Windows Server, Azure, O365, and network infrastructure.

Qualifikationen

• Experience in IT 2nd/3rd line support within a busy environment.
• Hands-on with MSP management and incident handling.
• IT certifications are advantageous.
• Knowledge of ISO27001/ISO22301 and audits.
• Cyber Essentials Plus understanding and experience.

Aufgaben

• Assist in ensuring incident and request SLA targets are met and maintain up-to-date documentation.
• Support MSP with tickets and ensure correct prioritisation.
• Contribute to problem management and root-cause analysis to resolve incidents.
• Maintain a highly available IT environment with appropriate DR measures.
• Ensure IT security policy compliance including encryption, disposal, build hardening and access controls.
• Assist with MDM platforms management.
• Support annual Cyber Essentials Plus audit and ISO27001/22301 assessments.
• Assist monthly MSP performance reporting to drive improvements.
• Oversee security upgrades on desktops/laptops and MSP management.
• Update knowledge bases and promote self-service.
• Monitor alerts and proactively prevent service impacts and security incidents.

Kenntnisse

Communications skills

Service-oriented

Problem solving

Team collaboration

Self-motivation

Tools

Azure AD

Entra ID

Exchange Online/O365

Intune

Windows Server 2016/19/22

Active Directory

DHCP

SQL Server

O365 Admin Center

PowerShell

Veeam

Varonis

RMM technologies

Jobbeschreibung

Euro Car Parks Ltd in London is seeking an experienced IT 2nd/3rd Line Support Engineer to join our Marylebone office on a permanent basis. The role offers £35,000 to £50,000 dependent on experience, plus a bonus and clear career progression opportunities.

You will work with the IT Manager, assist the MSP, and help maintain secure, highly available systems across Windows Server, Azure, O365, and network infrastructure.