Amazon Marketplaces Assistant

YOURS; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

YOURS is seeking a detail-oriented Marketplace Listings Specialist to manage Amazon listings across UK, US, IE, DE and FR from our London base. You will optimise product information, titles, imagery and keywords while maintaining brand consistency.

You will improve visibility, resolve listing issues, and collaborate with the customer service team and Amazon support to ensure a high level of account health and timely promotions.

Qualifications

• At least 1 year experience with Amazon Seller Central 3P.
• An understanding of Amazon SEO and listing optimisation.
• Excellent English writing and communication skills.
• A-Level or equivalent qualification in Business/Marketing.
• Intermediate level of Excel is essential (lookups, formulas etc).
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Work with Marketplace Manager on Amazon locations UK, US, IE, DE and FR.
• Manage Amazon Listings to ensure accurate engaging product information (descriptions, title, imagery, keywords, size guides).
• Resolve search suppressed and inactive listings to improve product parity.
• Improve listing visibility through use of the listing quality dashboard.
• Raise and manage support cases with the integrator and seller support, following through to resolution.
• Continuously manage and optimise our 6 Amazon Brand Stores.
• Create engaging Premium A+ content for all listings at brand and product level.
• Resolve customer or listings issues with customer service and Amazon support, suggesting improved workflows.
• Ensure Account Health remains healthy with no SLA risk or deactivation.
• Set up promotions and deals aligned with the marketing calendar.
• Stay up to date with Amazon guidelines and policies for continuous compliance.
• Research competitor activity to ensure best-in-class optimised data.
• Regularly check the customer journey for best-in-class satisfaction.
• Support wider marketplace activities and new initiatives to optimise content and increase sales.

Skills

Amazon Seller Central

Amazon SEO

English writing

Multitasking

Education

A-Level or equivalent in Business/Marketing

Tools

Excel

Job description

KEY RESPONSIBILITIES:

• Working alongside Marketplace Manager on the current Amazon locations UK, US, IE, DE and FR.
• Manage Amazon Listings to ensure accurate engaging product information (descriptions, title, imagery, keywords, size guides)
• Resolve search suppressed and inactive listings to improve product parity
• Improve listing visibility through use of the listing quality dashboard
• Raise and manage support cases with the integrator and seller support, following through to resolution.
• Continuously manage and optimise our 6 Amazon Brand Stores
• Create engaging Premium A+ content for all listings on a generic brand level and at product level for best-sellers
• Resolve any customer or listings issues alongside the customer service team/Amazon support team and suggest changes to ways of working to reduce customer issues
• Ensure Account Health is always healthy with no risk of failing any SLA's or deactivation
• Set up promotions and deals in line with the marketing calendar outlined by the Marketplace Manager.
• Stay up to date with Amazon guidelines and policies to ensure we are consistently compliant on the marketplace
• Research competitor activity to make sure we are producing best in class optimised data
• Regularly check the customer journey for our products to ensure best in class customer satisfaction is achieved
• Support all wider marketplace activities and new initiatives to optimise content and increase brand visibility and sales performance when required.

KEY ATTRIBUTES:

• Excellent attention to detail
• Proactive and eager to learn
• Positive, collaborative team player and ability to work independently
• A flexible and supportive team player
• Positive energy and enthusiasm to succeedAbility to adapt to frequent change and a fast-moving retail environment
• Strong problem-solving mindset
• Good communication skills, friendly style

SKILLS AND QUALIFICATIONS:

Requirements:

• At least 1 year experience with Amazon Seller Central 3P
• An understanding of Amazon SEO and listing optimisation
• Excellent English writing and communication skills
• A-Level or equivalent qualification in Business/Marketing
• Intermediate level of Excel is essential (lookups, formulas etc)
• Ability to manage multiple priorities and deadlines

Desirable but not required:

• Knowledge of PPC advertising
• Experience working with large product catalogues and data sets
• Graphic design experience (for A+ and Brand Stores)
• Previous experience working with integrators and facilitators such as Rithum would be advantageous.