Alumni Relations Coordinator

London Business School; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Group Pension Scheme

Onsite gym and swimming pool

Professional development

Cycle to work scheme

Wellbeing offering

Volunteering leave

Job summary

London Business School is seeking an Alumni Relations Coordinator to join the Advancement team. You will provide broad administrative and customer service support across the Alumni team, helping deliver worldwide alumni events and volunteer initiatives.

You will be a first point of contact for volunteers, alumni and colleagues, ensuring enquiries are handled professionally with a strong service mindset. The role focuses on onboarding alumni, responding to inquiries via the Alumni Engagement

Qualifications

• Proactive and organised with strong customer focus.
• Experience supporting alumni events and volunteering programs.
• Ability to manage multiple priorities in a busy team.

Responsibilities

• Act as first point of contact for alumni enquiries within the Alumni Volunteers team.
• Provide excellent customer service to alumni, volunteers, colleagues and stakeholders.
• Support event administration, bookings, guest lists, surveys and gifts.
• Onboard alumni onto MyLBS and troubleshoot basic issues.
• Administer event listings and content on MyLBS.
• Track customer service interactions to drive improvements.

Skills

Customer service

Alumni relations

Event coordination

Stakeholder management

Communication

Problem solving

Education

Further education or equivalent experience

Tools

Raiser’s Edge

MyLBS platform

Alumni Engagement service desk

Job description

Be part of the team strengthening lifelong connections with London Business School’s global alumni community.

The Role

London Business School is looking for an Alumni Relations Coordinator to join our Advancement team.

This role provides broad administrative and customer service support across the Alumni team, helping deliver a range of alumni activities including the Worldwide Alumni Celebration, club-led events and class volunteer initiatives. You will be an important first point of contact for volunteers, alumni and colleagues, ensuring enquiries are handled efficiently, professionally and with a strong service mindset.

A key part of the role will focus on supporting the administrative customer service support across the Alumni Volunteers team. You will help onboard alumni, respond to enquiries via the Alumni Engagement service desk, support troubleshooting and ensure alumni receive a smooth and positive experience when using the platform.

This is an excellent opportunity for someone who enjoys working with people, coordinating activities, solving problems and supporting a global network of alumni across more than 160 countries.

Main Responsibilities

• Act as a first point of contact for alumni enquiries within the Alumni Volunteers team.

• Provide excellent customer service to alumni, volunteers, colleagues and wider stakeholders.

• Build strong relationships across the Advancement team and the wider School to support alumni engagement activity.

• Escalate more complex customer queries where needed, making recommendations on the best course of action.

• Track customer service interactions to support ongoing improvements to the alumni experience.

• Provide administrative support across the Volunteer team, ensuring tasks are completed accurately and in line with agreed policies and procedures.

• Support event administration, including bookings, guest lists, name badges, surveys and purchasing gifts.

• Help onboard alumni onto MyLBS, troubleshooting basic technical issues and escalating more complex issues where required.

• Administer event listings, posts and content on MyLBS.

• Support club leaders with event administration through the alumni digital platform.

• Support data administration, including entering alumni data into Raiser’s Edge and setting up simple queries for reporting.

• Work collaboratively with colleagues to deliver team objectives, meet targets and provide an outstanding stakeholder experience.

• Act as a referral point for less experienced colleagues to help resolve operational queries.

• Support the tracking of event budgets and process event bookings and refunds in a timely manner.

• Contribute to process reviews, operational improvements and positive change across the team.

Who We Are Looking For

We are looking for a proactive, organised and customer-focused coordinator who is confident working with a wide range of stakeholders. You will have excellent communication skills, strong attention to detail and the ability to manage multiple priorities in a busy team environment.

You will bring:

• Further education or equivalent experience; a vocational qualification may also be relevant.

• Excellent customer service skills and experience working in a customer-facing environment.

• Good communication skills, with the ability to explain processes and technical issues clearly and simply.

• Experience using standard IT packages, systems and databases.

• A strong digital mindset and curiosity for user experience and continuous improvement.

• Hands‑on experience working with digital or online community platforms.

• Strong attention to detail and accuracy when working with data and systems.

• Good time management skills, with the ability to organise, prioritise and meet deadlines.

• Strong team working skills and the ability to collaborate effectively.

• The ability to interpret and apply guidelines to specific activities.

• Strong analytical and problem‑solving skills.

• Experience delivering against KPIs, targets or service metrics.

• Experience with standard financial administration processes, such as tracking budgets, processing bookings or refunds, would be helpful.

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra between Christmas and New Year

• Enrolment into the Group Pension Scheme

• Free onsite gym and swimming pool

• Amazing range of professional development to support your career path

• Enhanced cycle to work scheme

• Wellbeing offering to support your physical, mental and financial health

• Up to 5 days volunteering leave

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.
For this role specifically, you will be expected to be on campus 2 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Why London Business School?

London BusinessSchool;aglobal and vibrant business communitybasedin three of the world’s most dynamic cities, London, Dubai and Riyadh.It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world.We offer best inclass hybrid learningto our students andparticipants, whilst creatinga flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed tocreating tangible and sustainable change in drivinginclusion & belonging within our School, education andsociety at large.We are dedicated to creating an environment where everyone in our community feels they belong and thrive.This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Pleasenote we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Competitive salary dependent upon experience

Closing date: 27th October 2026