Alloy Wheel Site Co-ordinator

Hedin Automotive BMW & MINI Group; Luton; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

23 days holiday

Company pension

Employee Assistance Programme

Career development opportunities

Job summary

RRT is seeking a Site Co-ordinator to oversee the alloy wheel refurbishment site, ensuring smooth day-to-day operations and efficient service for customers and dealers.

You will coordinate bookings, manage job flow and vehicle movements, oversee invoicing and online orders, and provide direction to drivers and technical staff, deputising for the Group Alloy Operations Manager when required.

Qualifications

• Experience in operations, coordination, logistics or customer service.
• Strong organisational and time-management skills.
• Excellent communication and customer service with customers and dealers.
• Good administrative and IT skills, including invoicing and using dealer management systems.
• Full UK Driving Licence is required.

Responsibilities

• Coordinate customer and dealer bookings and manage job flow.
• Oversee invoicing and online orders.
• Plan daily collections and deliveries to optimise routes.
• Manage eBay postal orders from receipt to dispatch and keep records updated.
• Provide direction to drivers and staff, deputise for the Group Alloy Operations Manager.
• Act as first point of contact for updates on progress and changes.

Skills

Customer service

Organisational skills

Time management

Communication skills

Driving licence

IT/computer skills

Tools

Dealer Management System

Job description

ALLOY WHEEL SITE CO-ORDINATOR.

RRT is looking for a Site Co-ordinator to take ownership of the smooth day-to-day running of our Alloy Wheel Refurbishment site. This key role sits at the centre of customer service, job administration, logistics and our dealer network.

YOUR ROLE.

As Site Co-ordinator, you’ll play a key role in the day-to-day running of our alloy wheel refurbishment operation. You’ll coordinate customer and dealer bookings, manage job flow and vehicle movements, oversee invoicing and online orders, and keep the workshop running efficiently. You’ll provide direction to drivers and technical staff, resolve issues quickly, and deputise for the Group Alloy Operations Manager when required.

THE MAIN DUTIES OF THE ROLE INCLUDE.

• Act as the first point of contact for customer and dealer enquiries, providing prompt, professional updates on progress, timescales, delays and changes
• Book and schedule jobs accurately, produce quotations, confirm pricing and ensure work is planned efficiently
• Raise and issue invoices accurately and on time, monitoring outstanding jobs, purchase orders and payments where required
• Plan and optimise daily collections and deliveries, coordinating driver routes and workloads to move vehicles efficiently and cost-effectively
• Manage eBay postal orders and enquiries from receipt through to packing and dispatch, keeping online records, listings and stock information accurate
• Provide day-to-day direction and support to drivers and technical staff, allocating workloads, resolving operational queries and deputising for the Group Alloy Operations Manager when required

YOUR PROFILE.

• Proven experience in an operations, coordination, logistics or customer service role, preferable in the automotive industry.
• Strong organisational and time-management skills with the ability to manage multiple priorities
• Excellent communication and customer service skills, with confidence speaking to customers, dealers and colleagues by phone and in person
• Good administrative and IT skills, including experience raising invoices and using dealer management systems
• Full UK Driving Licence is required

SALARY AND HOURS.

Salary: £38,000 per annum

Working Hours: Monday – Friday, 8am-5:30pm

About Us.

RRT is a specialist alloy wheel refurbishment repair centre, equipped with modern facilities and industry-leading machinery. Our team is passionate about craftsmanship, quality and delivering a superior finish, supported by a professional operation that provides an exceptional service to customers and our wider dealer network.

Benefits.

• 23 days holiday plus bank holidays, increasing with length of service
• company pension
• access to an Employee Assistance Programme
• supportive working environment with opportunities to develop your skills and contribute to the continued growth and improvement of the operation