Allocations and Logistics Officer

The Felix Project; Sheffield; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

The Felix Project is seeking an Allocations and Logistics Officer to join our team. Based in a hybrid UK role (London or Sheffield), you will process surplus food offers, allocate to regional centres, and ensure timely distribution with strong data analysis and customer service focus.

You will work with suppliers, transport partners and the Food Commercial team to optimise operations, improve processes, and maintain high service levels across the network, while multi-tasking and solving problems

Qualifications

• Experience delivering customer service in a logistics or supply chain context.
• Strong data analysis skills with the ability to interpret datasets.
• Excellent communication and problem-solving abilities.
• Highly organised with the ability to multi-task under pressure.
• Proficiency in MS Office (Excel/Word) and data tools.

Responsibilities

• Deliver excellent customer service, ensuring offers are processed within SLA.
• Collaborate with Food Commercial Managers and attend meetings/visits.
• Capture key account information in the CRM system.
• Maintain and report on network service levels and allocations.
• Coordinate routes and transport with hauliers and Regional Centres.
• Analyse data in PowerBI and Salesforce to improve allocation efficiency.
• Lead on cross-functional projects with retailers, funders and partners.

Skills

Customer service

Data analysis

Problem solving

Communication

Organisation

Tools

MS Office

Excel

Word

PowerBI

Salesforce

Job description

Job Title:Allocations and Logistics Officer

Reporting to: Allocations and Logistics Team Manager

Salary Range: £29,500 Per annum

Contract Type:Fixed Term 1 Year

Location:Hybrid (London or Sheffield)

Requirements:Felix can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records

We are Felix

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.

We‘re about fuller plates, fuller communities, and fuller lives.

Purpose of the Job

This important role sits within our Allocations and Logistics team, responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK.

The role is a combination of customer service provision and supply chain coordination with a strong data focus. You will analyse varied datasets to decide how food is distributed across our Network to ensure optimal and sustainable distribution. You will also be responsible for continuing and championing the high levels of customer service we provide to the food industry and our network of Regional Centres.

You will work closely with Felix’s food suppliers, transport partners, and our Regional Centres to identify and overcome operational challenges to distribution. The successful candidate will also work closely with our Food Commercial team to ensure our food partners receive excellent operational support and customer service. We are continually evolving our processes and you will work within a culture of continuous improvement to improve operations within the team.

It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure. You will be data savvy, and confident to manage feedback to various stakeholders with astute analyses and recommendations.

Duties and Responsibilities

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.

• Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements
• Work closely with the Food Commercial Managers, providing feedback and reporting on service issues and attending meetings and site visits as appropriate
• Assist Food Team with insight and feedback from food businesses, capturing key account information in our CRM system
• Adhere to the requirements of the Network Service Level Agreement
• Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste
• Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food
• Using our CRM system, maintain timely records of accounts, allocations, offers and case management
• Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres.
• Build your understanding of our Network and your relationship with Regional Centres through a programme of regular site visits in collaboration with the Network Development Managers
• Work with the Network Development Managers and Food Supply & Services Managers to identify opportunities to maximise and grow redistributed food volumes

Allocations and transport

• Work with Commercial Managers and hauliers to implement best practice processes and reduce costs for Felix whilst maximising acceptance of food
• Work with hauliers to plan transport requirements and ensure that we are able to meet network demand
• Work with Regional Centres to coordinate and plan routes for internal Felix logistics
• Reactively solve transport issues throughout the working day

Data and analysis

• Use Felix’s PowerBI reports to ensure optimal product allocation within contract requirements
• Specify, build, monitor and analyse Salesforce reports to increase efficiency of allocation
• Use dashboards to monitor network issues
• Lead regional network agreement service level review meetings
• Report on data integrity issues to the Network Analyst

Team coordination and representation

• Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team
• Support the training of new team members
• Deputise for the Supply Chain and Logistics Manager when required
• Keep team process instructions up to date Project support
• Act as Supply Chain and Logistics team lead on cross functional projects as required alongside stakeholders including: retailers, funders, and strategic food partners
• Project review; share learnings with the Supply Chain and Logistics team
• An understanding of food insecurity and sustainability issues, and passion for the mission and values of Felix
• Excellent communication skills (written and oral)
• Evidenced problem solving ability
• Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks
• Computer literate with good working knowledge of MS Office, in particular Excel and Word
• Self-starter, ability to work within clearly defined and agreed parameters with limited supervision

Essential Criteria

• An understanding of food insecurity and sustainability issues, and passion for the mission and values of Felix
• Excellent communication skills (written and oral)
• Evidenced problem solving ability
• Excellent customer service skills
• Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks
• Computer literate with good working knowledge of MS Office, in particular Excel and Word
• Self-starter, ability to work within clearly defined and agreed parameters with limited supervision

Equity Diversity Inclusion & Belonging

At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.