Warehouse Team Leader- Enfield

The Felix Project; Greater London; On-site; GBP 31,000 - 33,000; Full time

Job summary

The Felix Project in Enfield is seeking a Warehouse Team Leader to oversee daily warehouse operations, lead staff and volunteers, and ensure safe, efficient stock handling for chilled and ambient goods at our Enfield depot.

You will work with the Depot Manager, use our Warehouse Management System, and may drive a small van as needed. The role is permanent, full-time with 37.5 hours weekly and a salary of £31,000–£33,000.

Qualifications

• Experience in warehouse operations, preferably in charity or food distribution.
• Strong leadership, hands-on approach, ability to motivate volunteers.
• Commitment to health and safety and excellent organisational skills.

Responsibilities

• Manage staff and volunteers to run a warehouse of chilled and ambient food.
• Maintain customer relations with community organisations we work with.
• Ensure proper use of Warehouse Management System.
• Move stock around using pallet truck or by hand.
• Keep the warehouse clean, safe, and efficiently run.
• Perform daily briefings and stock counts.
• Handle product recalls and day-to-day problem solving.
• Route planning and training of staff and volunteers.

Skills

Leadership

Team management

Customer service

IT skills

Driving a van

Forklift experience

Health & Safety awareness

Stock control

Tools

CRM software

Warehouse Management System

Microsoft Office

Job description

Job Title: Warehouse Team Leader- Enfield

Reporting to: Depot Manager

Salary Range:£31,000 - £33,000 per annum FTE

Contract Type:Permanent, Full-time

Location:Enfield - North London

Hours/Days per week:37.5 hours per week, Shift basis - 5 days out of 7. Any 7.5 hrs between 0700 and 1800

Requirements:Felix can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records

We are Felix

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.

We‘re about fuller plates, fuller communities, and fuller lives.

Purpose of the Job

We are looking for the Warehouse Team Leader to play a key role in our depot operations, with exceptional organisation skills, excellent people skills, attention to detail and a positive ‘can do’ attitude’. Ideally, you will have a background in warehousing or other operational roles, however, we are willing to train people who are passionate about our cause, have an excellent work ethic, and have strong customer service skills.

Duties and Responsibilities

The role is subject to a degree of flexibility but initially, the Team Leader will be involved with the following activities:

• Managing a team of staff and volunteers to run a warehouse of chilled and ambient food
• Customer relations management of the community organisations we work with
• Proper use of our Warehouse Management System
• Physically moving stock around on warehouse on a pallet truck or by hand
• Ensuring the warehouse is clean, safe and efficiently run
• Daily briefings of staff and volunteers of the days priorities and what to be aware of
• Carry out regular stock counts of food we are storing
• Appropriately handle product recalls
• Day to day problem solving
• Covering Goods In, Warehouse Management Duties and Goods Out and general procedures
• Responsible for yourself and your team’s adherence to Health and Safety regulations
• Route Planning
• Training staff and volunteers

Your normal duties and responsibilities will be set out in you job description. However, the charity may require you to perform other duties from time to time.

Person Specification

We are seeking a proactive and compassionate Warehouse Team Leader with experience in warehouse operations, ideally within a charitable or food distribution setting. The ideal candidate will have strong leadership skills, a hands-on approach, and the ability to motivate and support a diverse team of staff and volunteers. Excellent organisational skills, attention to detail, and a commitment to health and safety are essential. A genuine passion for tackling food poverty and supporting vulnerable communities is key to success in this role.

• Passion for learning and improving processes as a leader and as part of a team
• Positive attitude for finding work for yourself and your team
• Committed to reducing food waste and fighting food poverty
• Proactive attitude to understanding a problem
• Flexibility and a team player
• Observant at foreseeing issues and confident at communicating appropriately to others
• Passionate about delivering a high-quality service to the customer and in-the-moment problem solving
• Knowledge of warehousing best practices in the food sector
• Has good I.T skills including Microsoft Office and basic databases
• Good at prioritising own and others work.
• Able to create a plan
• Experience working to deadlines and under pressure
• Experience working with neurodiverse people
• Has used a customer relations management tool before
• Confidence to drive one of our vans
• Full UK Driving Licence (with no more than 6 points) held for at least 1 year – Age: over 21 for insurance purposes
• Experience using a forklift

Equity Diversity Inclusion & Belonging

At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.