Alliance PSD Complaints Handler/Investigator (Investigations)

Devon & Cornwall Police; Exeter; Hybrid; GBP 29,000 - 34,000; Full time

Job summary

Devon & Cornwall Police is seeking an Alliance PSD Complaints Handler/Investigator in Exeter. This role involves managing public complaints and ensuring compliance with investigative requirements. The position offers a competitive salary, hybrid working arrangements, and various employee benefits, including subsidized gym memberships and development opportunities.

Benefits

Subsidized gym membership

Blue Light Card Scheme

Job related equipment supplied

Free onsite parking

Occupational Health and wellbeing services

Flexible working patterns

Annual leave entitlement of 25 days

Development and training opportunities

Qualifications

• Ability to engage with complainants effectively.
• Knowledge of legislation and policy.
• Experience in handling complaints or investigations.

Responsibilities

• Review and resolve public complaints.
• Obtain relevant information and evidence.
• Maintain accurate records of complaints.

Skills

Engagement

Investigative Skills

Communication

Job description

Alliance PSD Complaints Handler/Investigator (Investigations)

We are welcoming applications for the role of Alliance PSD Complaints Handler/Investigator (Investigations) with Dorset Police based at the following location(s): Police Headquarters, Exeter

Salary: Scale E - Starts at £29,109 rising by yearly increments to a maximum of £33,264 per annum
Please note that the above salary is based on working 37 hours per week. If this role is part-time or you are appointed on a part-time basis your salary will be prorated to reflect this.Exceptions to starting salary may apply if you are an existing Devon & Cornwall or Dorset Police Staff employee substantively posted to a role at the same Scale.

Type of employment: Permanent

Type of working arrangement: Hybrid Worker - Hybrid working is a form of flexible working where workers spend some of their time working remotely (usually, but not necessarily, from home) and some in the employer's workspace.

Hours per week: this role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need.

Allowances:This role attracts no allowances.

About the role:

The purpose of the role is to enable Dorset and Devon and Cornwall Police to comply with the complaints handling and investigative requirements introduced on the 1st February 2020. This role will be responsible for the resolution of the majority of public complaints dealt with by the Professional Standards Department where the ‘special requirements’ are not met.

The postholder will be expected to:

• Review and resolve public complaints , by engaging with complainants to identify reasonable and proportionate investigative steps to resolve the complaint.
  
  
• Obtain relevant information or evidence by seeking accounts from officers, staff or witnesses. Researching force systems, legislation, policy and procedures and if needed securing and assessing BWV or CCTV.
  
  
• Maintain accurate records, relevant decisions and rationales for complaints handled or investigated and conclusions reached and provide accurate relevant information to the complainant, relevant appeal body (IOPC or OPCC) and other interested parties.
  
  
• Highlight areas for improvement regarding individual or organisational practices and procedures.

Want to know more about this role?

Further detail regarding this role and the essential requirements can be found within the job description attached below.

If you think this may be the role for you and would like further information, please contact:

Telephone Number:N/A

What you get if you join us:

If you work for us, you will get access to:

• A competitive salary with yearly increments.
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Job related equipment supplied, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities available.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
  
• Flexitime, with the a bility to undertake your hours flexibly and in line with business need.
• Hybrid working , with the ability to work remotely at times throughout the working week (once signed off the training plan).

Annual Leave Entitlement:

25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time employees).

Level 1: click this link for details of the CVF level for this specific role.

Additional Information

Dual working:This role will require the post holder to travel to an alternative location on a regular basis to undertake the role. Journeys to the alternative location will be considered to be commuting journeys and so will need to be undertaken in own time at own expenses.

Political Restrictions:None apply to this role.

Recruitment Process

Application Stage:

To apply for this role, click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.

Already have an account? If you have previously created an account, please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application.

Once registered, you will have to complete an eligibility form to apply. If eligible, you will move to the application form stage where you will evidence your suitability for this post. The closing date for applications is 06/06/2025, 12:00.

Selection Stage:

The selection for this role will consist of Shortlisting, Interview.

Applications will be anonymised and then shortlisted by the shortlisting panel. Following the shortlisting you will be notified of the recruitment decision via email along with feedback on your application.

If successful, you will then be invited to an interview. This will be based on the Competency Values Framework at Level 1, 2 or 3 as detailed in the role profile/job description and additional CVF document .

The interview process is due to take place week commencing 23 June 2025.

Some roles may also require an assessment and / or fitness test. Further information on this will be provided following the shortlisting process. The assessment and / or fitness test date will be if applicable.

Pre-requisites:

If you are successful through the selection stage of the recruitment process, we will make a conditional offer of appointment and commence pre-requisite checks. These checks can include:

• Reference checks,
• Medical assessment,
• Qualification review,
• Right to Work checks.

A formal offer of appointment and start date will not be agreed until all checks are satisfactorily completed. If you are successful at the selection stage your conditional offer will outline which of these checks are applicable to you.

IMPORTANT INFORMATION:

The application system only remains active on a single page for a period of 60 minutes.

Please ensure you allow time to complete your application fully as part complete pages do not save.

If the role has evidence questions you are required to complete in the application form, you may wish to complete these remotely and then paste your answers into the boxes at time of submission. Please note, each evidence criterion is set to a maximum of 2000 characters.

We welcome the use of AI responsibly and ethically to demonstrate your skills in your application, but please don’t allow it to overshadow your own unique voice. While we appreciate innovative approaches, we also value authenticity. Our assessment considers the content of the application and the skills you demonstrate, ensuring fairness and inclusivity for all applicants. At the end of the day – we want YOU to work for us!