Algorithmic Trading Client Experience Lead

iSAM Securities; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

iSAM Securities in London is seeking a recent graduate or early-career professional to join as a client operations specialist. You will be the first line of interaction, owning the client experience and coordinating with multiple teams to deliver clear, timely updates and resolve queries across channels.

You will monitor algorithmic trading workflows, translate technical updates into client-friendly language, support incident communications, and help ensure regulatory and risk-compliance

Qualifications

• Recent graduate or 1–2+ years in Financial Services.
• Degree from a top university in a STEM field.
• Strong analytical capabilities.
• Experience with Python, KDB or SQL is beneficial.

Responsibilities

• To efficiently assist clients with queries across all available communication channels and escalating internally where necessary.
• Acting as primary point of contact alongside translating technical updates into clear, client-friendly language.
• Lead client-facing communications during incidents, market disruptions and firm-wide updates, working with Marketing on tone and consistency.
• Day to day implementation of internal systems, optimization of revenue and continual real-time monitoring of alerts to achieve & protect iSAM Securities commercial goals.
• Ensure trading operates within risk/compliance limits.
• Full operational ownership of internal connectivity systems to ensure uninterrupted global support and consistency.
• Work closely with the sales team and firm’s client to translate client demand into strategy requirements
• Operate with the highest level of integrity and adhere to the regulatory standards of best practice

Skills

Analytical skills

Coding experience

Education

STEM degree from a top university

Tools

Python

KDB

SQL

Job description

iSAM Securities in London is seeking a recent graduate or early-career professional to join as a client operations specialist. You will be the first line of interaction, owning the client experience and coordinating with multiple teams to deliver clear, timely updates and resolve queries across channels.

You will monitor algorithmic trading workflows, translate technical updates into client-friendly language, support incident communications, and help ensure regulatory and risk-compliance