On-site Client Experience Lead — Algorithmic Trading

Isam Securities; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

iSAM Securities, a leading algorithmic trading firm, is seeking a recent graduate or early-career analyst to own the client experience and support the global client base. You will monitor and optimize algorithmic trading strategies and oversee internal systems to deliver P&L within risk appetite.

You will work across teams, translate technical updates into client-friendly language, communicate during incidents, and ensure trading operates within risk/compliance limits while maintaining high

Qualifications

• Recent graduate, or 1–2+ years of experience within Financial Services.
• Degree educated from a top university in a STEM subject area.
• Strong analytical skills.
• Coding experience/desire to learn across Python, KDB, SQL.

Responsibilities

• Provide first-line client support across all channels and escalate internally where necessary.
• Translate technical updates into clear, client-friendly language.
• Lead client-facing communications during incidents, market disruptions and firm-wide updates.
• Day-to-day implementation of internal systems, optimization of revenue and continual real-time monitoring of alerts to achieve and protect firm goals.
• Ensure trading operates within risk/compliance limits.
• Full operational ownership of internal connectivity systems to ensure uninterrupted global support and consistency.
• Work closely with the sales team and firm’s client to translate client demand into strategy requirements.
• Operate with the highest level of integrity and adhere to regulatory standards of best practice.

Skills

Python

KDB

SQL

Analytical skills

Education

STEM degree

Job description

iSAM Securities, a leading algorithmic trading firm, is seeking a recent graduate or early-career analyst to own the client experience and support the global client base. You will monitor and optimize algorithmic trading strategies and oversee internal systems to deliver P&L within risk appetite.

You will work across teams, translate technical updates into client-friendly language, communicate during incidents, and ensure trading operates within risk/compliance limits while maintaining high