Airside IT Field Support Engineer

Deerfoot Recruitment Solutions Ltd; City Of London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Deerfoot Recruitment Solutions Ltd. is seeking a Technical Support Specialist for Heathrow on-site responsibilities. The role involves handling Level 1/2 incidents, preventative maintenance, and deployments to keep critical passenger and operational tech online.

Travel between airport locations is frequent; you will work as the go‑to technical contact for operational teams, supporting airside environments under security and permit‑to‑work rules.

Qualifications

• Experience in technical field support, IT infrastructure or airport operations.
• Proven troubleshooting and fault-finding skills.
• Working knowledge of Windows operating systems and network fundamentals.
• Strong customer service skills and the ability to work independently across multiple locations.
• Full UK driving licence and willingness to travel airside, subject to airport security clearance.

Responsibilities

• Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams.
• Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation.
• Installing, configuring and commissioning hardware and software for new deployments, upgrades and technology refresh programmes, through to acceptance testing and go‑live.
• Acting as a primary technical contact for operational stakeholders and airport authorities, giving regular service updates and joining operational reviews.
• Working within airport security, permit‑to‑work and Health & Safety procedures, and keeping incident, maintenance and asset records accurate.
• Taking part in the on‑call rota, emergency restoration during critical incidents and planned overnight maintenance windows.

Skills

Technical support

IT infrastructure

Airport operations

Troubleshooting

Customer service

Windows OS

Networking basics

Education

ITIL Foundation

Job description

Deerfoot Recruitment Solutions Ltd. is seeking a Technical Support Specialist for Heathrow on-site responsibilities. The role involves handling Level 1/2 incidents, preventative maintenance, and deployments to keep critical passenger and operational tech online.

Travel between airport locations is frequent; you will work as the go‑to technical contact for operational teams, supporting airside environments under security and permit‑to‑work rules.