Contract Technical Support Specialist

Deerfoot IT Resources Limited; City Of London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Deerfoot IT Resources Limited is seeking a Technical Support Specialist to join our Heathrow operations on-site. The role covers Level 1 and 2 incident management, proactive maintenance, and deployments across airside environments. Shifts alternate between days and nights with on-call duties in a fast-paced airport setting.

You will troubleshoot, configure hardware and software, and collaborate with engineering and operational teams while ensuring security and compliance requirements are met.

Qualifications

• Experience in technical field support for critical systems.
• Strong troubleshooting and fault-finding skills.
• Excellent customer service and communication abilities.

Responsibilities

• Provide Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA.
• Perform preventative maintenance, corrective repairs, and health checks.
• Install, configure and commission hardware and software for deployments and upgrades.
• Act as primary technical contact for operational stakeholders and airport authorities.

Skills

Technical support

IT infrastructure

Troubleshooting

Customer service

Communication

Tools

Windows OS

Networking fundamentals

Job description

Technical Support Specialist
Heathrow (On-site - 5 days p/w)
12 Month Contract
170 p/d Inside IR35

Are you the person who gets a failed system back online before the queues start to build? This Technical Support Specialist contract puts you at the heart of live airport operations at Heathrow, keeping mission-critical passenger and operational technology available and performing.

You'll handle everything from Level 1 and Level 2 incidents to preventative maintenance, new deployments, and upgrades, working airside and serving as the go-to technical contact for operational teams.

It's a hands-on, varied role working shifts, either days (09:00 - 17:30) or nights (23:00 - 07:30), with frequent travel between airport locations and a part in a 24x7 on-call support model, so no two weeks look the same.

What You'll Be Doing

• Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams
• Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation
• Installing, configuring and commissioning hardware and software for new deployments, upgrades and technology refresh programmes, through to acceptance testing and go-live
• Acting as a primary technical contact for operational stakeholders and airport authorities, giving regular service updates and joining operational reviews
• Working within airport security, permit-to-work and Health & Safety procedures, and keeping incident, maintenance and asset records accurate
• Taking part in the on-call rota, emergency restoration during critical incidents and planned overnight maintenance windows

What You'll Bring

• Experience in technical field support, IT infrastructure or airport operations, supporting business-critical operational systems
• Proven troubleshooting and fault-finding skills
• Working knowledge of Windows operating systems and network fundamentals
• Strong customer service skills and the confidence to work independently across multiple locations
• A full UK driving licence, willingness to travel extensively and to work airside, subject to airport security clearance

Desirable: airport industry experience, border control, passenger processing, self-service or biometric technologies, supporting kiosks, gates, workstations and network-connected devices, ITIL Foundation, Health & Safety awareness training, experience in regulated operational environments

This role may suit candidates who have held roles including: Field Service Engineer, IT Field Engineer, Field Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer, Infrastructure Support Engineer, Airport Systems Technician