Contract Technical Support Specialist

Deerfoot Recruitment Solutions Ltd; City Of London; On-site; GBP 19,000 - 31,000; Full time

Job summary

Deerfoot Recruitment Solutions Ltd is seeking a Technical Support Specialist to support Heathrow operations on-site. The role handles Level 1 and 2 incidents, preventative maintenance, deployments and upgrades, across airside environments.

You will work day or night shifts (09:00-17:30 or 23:00-07:30), travel between airport locations, and participate in 24x7 on-call support. A full UK driving licence and willingness to travel are required.

Qualifications

• Experience in technical field support for business-critical systems.
• Ability to troubleshoot complex faults and restore services quickly.
• Proficiency with Windows operating systems and basic networking.

Responsibilities

• Provide Level 1 and Level 2 support for airport systems and incidents.
• Perform preventive maintenance, repairs and health checks.
• Install, configure and commission hardware and software for deployments and upgrades.
• Act as primary technical contact for stakeholders and provide service updates.
• Follow airport security, permit-to-work and safety procedures; maintain records.
• Participate in on-call rota and handle emergency restorations overnight.

Skills

Technical field support

Troubleshooting

Windows OS

Network fundamentals

Customer service

UK driving licence

Job description

Technical Support Specialist
Heathrow (On-site - 5 days p/w)
12 Month Contract
£170 p/d Inside IR35

Are you the person who gets a failed system back online before the queues start to build? This Technical Support Specialist contract puts you at the heart of live airport operations at Heathrow, keeping mission-critical passenger and operational technology available and performing.

You'll handle everything from Level 1 and Level 2 incidents to preventative maintenance, new deployments, and upgrades, working airside and serving as the go-to technical contact for operational teams.

It's a hands-on, varied role working shifts, either days (09:00 - 17:30) or nights (23:00 - 07:30), with frequent travel between airport locations and a part in a 24x7 on-call support model, so no two weeks look the same.

What You'll Be Doing

• Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams
• Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation
• Installing, configuring and commissioning hardware and software for new deployments, upgrades and technology refresh programmes, through to acceptance testing and go-live
• Acting as a primary technical contact for operational stakeholders and airport authorities, giving regular service updates and joining operational reviews
• Working within airport security, permit-to-work and Health & Safety procedures, and keeping incident, maintenance and asset records accurate
• Taking part in the on-call rota, emergency restoration during critical incidents and planned overnight maintenance windows

What You'll Bring

• Experience in technical field support, IT infrastructure or airport operations, supporting business-critical operational systems
• Proven troubleshooting and fault-finding skills
• Working knowledge of Windows operating systems and network fundamentals
• Strong customer service skills and the confidence to work independently across multiple locations
• A full UK driving licence, willingness to travel extensively and to work airside, subject to airport security clearance

Desirable: airport industry experience, border control, passenger processing, self-service or biometric technologies, supporting kiosks, gates, workstations and network-connected devices, ITIL Foundation, Health & Safety awareness training, experience in regulated operational environments

This role may suit candidates who have held roles including: Field Service Engineer, IT Field Engineer, Field Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer, Infrastructure Support Engineer, Airport Systems Technician