Station Manager (Interim)

Skytanking; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aviation services company is looking for a Station Manager in Manchester. You will oversee ground handling operations, ensure compliance with safety standards, and manage staff performance. The role requires strong leadership and customer service skills, with at least 3 years of management experience and familiarity with airport operations.

Qualifications

• Proven ability to analyse Profit & Loss statements.
• Extensive experience leading teams in an airport environment.
• Strong HR and Industrial Relations background.

Responsibilities

• Plan, organise and direct operational activities at Manchester Airport.
• Maintain relationships with customers and address their needs.
• Ensure staff training and performance management.

Skills

Leadership

Communication

Conflict Resolution

Customer Relationship Management

Financial Awareness

Education

Completion of A-Levels (or equivalent)

Tertiary certification/qualification

Formal managerial training

Job description

Overview

Sole accountable manager for the Manchester Ground Handling operation. Responsible for all aspects of strategy, policy, and operational delivery at Manchester Airport for PrimeFlight Aviation, with a strong focus on safety and customer service performance through effective staff leadership.

Key duties include ensuring KPI delivery through efficient use of facilities, services and staff resources; driving business growth via workforce development and identifying opportunities for improvement; and collaborating with central finance and commercial teams to manage financial and labor budgets while controlling costs.

Maintain compliance with government legislation and PrimeFlight Group policies and procedures.

Responsibilities

• Plan, organise and direct operational activities at Manchester Airport.
• Take primary responsibility for staff performance and adherence to the Safety Management System.
• Maintain relationships with customers, ensuring proactive communication and problem solving to prioritise customer needs.
• Build relationships with airport stakeholders and suppliers to seek opportunities for new business.
• Ensure procedures and processes comply with current legislation and internal policies.
• Address internal and external audit findings within agreed timescales.
• Conduct safety tours, inspections and audits as required.
• Ensure reporting and investigation of accidents, incidents and near misses as per company policy.
• Hold ultimate accountability for breaches of regulatory frameworks applicable to the operation.
• Drive high performance and service levels for all customers; meet objectives related to productivity, cost control, profit, and business growth.
• Deliver SLAs, including punctuality and service quality, and assess processes and systems for improvements.
• Lead evaluation, selection, governance and implementation of new business or projects to optimise capital use and execution.
• Improve operating costs and efficiency; enhance passenger experience and airside services.
• Drive safety performance improvements and adoption of best practices.
• Support the Regional Manager in achieving annual goals for Manchester Airport, including finance, labor utilisation, customer scores and business improvement.
• Manage the operational resource plan, rosters, and GSE allocation; ensure day-to-day services are delivered on time and to scope and cost objectives.
• Provide vision, leadership and line management for PrimeFlight Aviation Services staff; maintain regular staff communications (e.g., town halls).
• Ensure staff training and competence, with accountability for performance and development of a talent pipeline to meet demand and budget needs.
• Ensure plant and equipment are serviced and fit for purpose; monitor third-party contractors as appropriate.
• Liaise with the airport authority to ensure compliance and maintain strong relationships; uphold PrimeFlight’s standing with the authority.
• Maintain a strong focus on regulatory compliance and customer service excellence.

Your Experience

• Ability to deal effectively with difficult people and resolve conflicts with a proactive leadership approach.
• Excellent communication skills and a professional, collaborative leadership style.
• Strong, inspirational leadership with the ability to prioritise and improve customer relationships.
• Ability to build and maintain relationships with internal and external colleagues and suppliers.
• Willingness to performance-manage and coach staff; effective written and verbal communication.
• Safety and service delivery focus; autonomous working capability; ability to interpret data and apply financial awareness.
• Ability to obtain an airport access pass; completion of A-Levels (or equivalent); experience in senior leadership/management (minimum 3+ years) and aviation (minimum 2+ years).
• Extensive experience leading teams in an airport environment; strong HR and Industrial Relations background; experience managing customer relationships and driving business growth.
• Proven ability to analyse Profit & Loss statements, conduct internal audits, and work with financial/ contractual documents (e.g., SGHAs).
• Formal managerial training and relevant Safety Management System or HSE qualifications; tertiary certification/qualification; project management or accounting qualifications.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management

Industries

• Airlines and Aviation

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