Airport Retail Supervisor: Lead Customer Experience

Monsoon; Manchester; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Staff discount up to 50%

Bonus scheme

Pension & life assurance

Free airport parking

Birthday day off

Job summary

Accessorize Manchester Airport is seeking an enthusiastic and customer‑focused Supervisor to join our team and create memorable customer experiences. You will lead by example, drive sales, maintain high visual merchandising standards, and support a busy airport operation with flexible shifts.

You'll coach and welcome new starters, build product knowledge, and train on in‑store systems to deliver exceptional service.

Qualifications

• Experience in a supervisor or key holding role, preferably travel retail.
• Proven ability to lead by example and inspire the team to deliver great service.
• Strong communication skills and ability to adapt to airport operations.

Responsibilities

• Lead by example in delivering exceptional customer service and memorable shopping experiences.
• Drive sales by identifying opportunities and promoting add-ons.
• Maintain high visual merchandising standards across the store.
• Manage priorities and support daily planning in a busy airport environment.
• Coach and motivate the team; welcome new starters and develop product knowledge.
• Support colleagues to grow in their roles and ensure smooth operations.
• Use in-store systems confidently to support service and efficiency.

Skills

Customer service

Leadership

Visual merchandising

Effective communication

Flexibility

Job description

Accessorize Manchester Airport is seeking an enthusiastic and customer‑focused Supervisor to join our team and create memorable customer experiences. You will lead by example, drive sales, maintain high visual merchandising standards, and support a busy airport operation with flexible shifts.

You'll coach and welcome new starters, build product knowledge, and train on in‑store systems to deliver exceptional service.