Airport Store Supervisor — Lead Service & Sales

Monsoon Accessorize; Manchester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Job summary

Monsoon Accessorize’s Manchester Airport store is seeking a Supervisor to lead a customer-focused team and deliver exceptional airport retail experiences. You will drive sales, mentor colleagues, and maintain high visual and store standards in a fast-paced environment.

The role requires flexible hours across the week, including shifts that suit airport trading hours, with opportunities to support neighbouring stores as needed.

Qualifications

• Experience in a supervisor or key holding role (preferably travel retail).
• Ability to lead by example and inspire your team to deliver exceptional service.
• Leadership to own store standards and create a great place to work and shop.
• Passion, drive and resilience with a can-do approach.
• Effective communication with team and customers.
• Flexible—retail shifts vary; no two days are the same.

Responsibilities

• Lead by example in delivering exceptional customer service, creating memorable shopping experiences for every customer before they travel.
• Drive sales performance by identifying opportunities, promoting add-on purchases, and inspiring the team to maximise every customer interaction.
• Ensure the store looks fabulous through your visual merchandising expertise, maintaining high standards at all times.
• Help deliver a smooth and efficient operation by effectively managing priorities, supporting daily planning, and adapting to the demands of a busy airport environment.
• Coach, motivate and guide the team to build confidence, strengthen product knowledge and ensure every customer enjoys a seamless shopping journey.
• Welcome new starters, foster an inclusive and positive team culture, and support colleagues to develop and grow in their roles.
• Use in-store systems confidently to support excellent customer service and efficient store operations (don't worry, we'll train you)

Skills

Supervisor experience

Leadership

Customer service

Communication

Flexibility

Job description

Monsoon Accessorize’s Manchester Airport store is seeking a Supervisor to lead a customer-focused team and deliver exceptional airport retail experiences. You will drive sales, mentor colleagues, and maintain high visual and store standards in a fast-paced environment.

The role requires flexible hours across the week, including shifts that suit airport trading hours, with opportunities to support neighbouring stores as needed.