Airport Passenger Services Agent - Part-Time

Swissport-8ea42602; Belfast City; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Programme

Comprehensive training and development

Free onsite parking

Retirement savings plan

Career progression opportunities

Job summary

Swissport Belfast City Airport is seeking a part-time Customer Service Agent to join our team. You will greet passengers, assist with check-in, luggage handling, and boarding while providing accurate information on flights and policies.

The role requires flexibility to cover weekends and evenings across shifts. You will work in a fast-paced environment, ensuring safety and regulatory compliance and delivering empathetic passenger service.

Qualifications

• Prior experience in customer service or related fields.
• Excellent communication skills in English; other languages are a plus.
• Ability to work in a fast-paced environment.
• Flexibility to work various shifts, including weekends, holidays and evenings.
• Demonstrated problem-solving abilities and attention to detail.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Skills

Customer service

Communication

English

Teamwork

Adaptability

Job description

Swissport Belfast City Airport is seeking a part-time Customer Service Agent to join our team. You will greet passengers, assist with check-in, luggage handling, and boarding while providing accurate information on flights and policies.

The role requires flexibility to cover weekends and evenings across shifts. You will work in a fast-paced environment, ensuring safety and regulatory compliance and delivering empathetic passenger service.