Airport Passenger Services Lead

Menzies Aviation; City of Edinburgh; On-site; GBP 26,000 - 38,000; Full time

Job summary

Menzies Aviation in Edinburgh is seeking a Supervisor to oversee the fast-paced airport passenger service environment, including check-in, ticketing, baggage handling and passenger assistance. This role requires ensuring quality service while adhering to uniform guidelines and codes of conduct.

You will lead the day-to-day operations at the airport, maintain calm under pressure, and use computer-based systems to support passenger processing and customer care.

Qualifications

• Ability to follow written and verbal instructions.
• Computer skills to operate airport systems.
• Proficient reading, writing and speaking English.
• Positive, can-do attitude; able to remain calm under pressure.
• Able to stand for long periods at check-in and gate areas.

Responsibilities

• Assist passengers with check-ins, verification, gate information and baggage claims.
• Host self-service kiosks and verify documents prior to boarding.
• Interpret identification labels and baggage routing tags.
• Keep all work areas organized (check-in, lobby, gate, baggage).
• Make announcements, check baggage, and assign seats as needed.

Skills

Communication skills

English proficiency

Computer skills

Calm under pressure

Positive attitude

Stamina

Education

High School or better

Job description

Menzies Aviation in Edinburgh is seeking a Supervisor to oversee the fast-paced airport passenger service environment, including check-in, ticketing, baggage handling and passenger assistance. This role requires ensuring quality service while adhering to uniform guidelines and codes of conduct.

You will lead the day-to-day operations at the airport, maintain calm under pressure, and use computer-based systems to support passenger processing and customer care.