Airport Passenger Care Agent – Wheelchair Assistance

Optime Group; Birmingham; Vor Ort; GBP 16.531 - 19.286; Vollzeit

Zusammenfassung

Optime Group is recruiting for Customer Care Agents at Birmingham International Airport. This role focuses on wheelchair assistance, guiding passengers through the airport and providing luggage help. Training fully paid with sector experts and clear career pathways leading to specialist management roles within our team, so think big!

Start date confirmed for 24th August. Shifts require a minimum of 4 per week; shifts offered per operational needs. On-site at Birmingham Airport with weekly pay.

Qualifikationen

• Great work ethic.
• Excellent communication skills.
• Strong customer service.
• Self-motivated and able to work independently.
• Multitask and stay calm under pressure.
• UK Settled Status (If applicable).
• Proof of current address.
• DBS check after interview as per CAA requirements.

Aufgaben

• Being professional, polite and courteous at all times.
• Escorting arriving and departing passengers with reduced mobility (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.
• This is a wheelchair assistance role, NOT Check-In.

Kenntnisse

Great work ethic

Excellent communication

Strong customer service

Self-motivated

Multitasking

Calm under pressure

Jobbeschreibung

Optime Group is recruiting for Customer Care Agents at Birmingham International Airport. This role focuses on wheelchair assistance, guiding passengers through the airport and providing luggage help. Training fully paid with sector experts and clear career pathways leading to specialist management roles within our team, so think big!

Start date confirmed for 24th August. Shifts require a minimum of 4 per week; shifts offered per operational needs. On-site at Birmingham Airport with weekly pay.