Airport Operations Control Centre Coordinator

Edinburgh Airport; Easter Howgate; On-site; GBP 25,000 - 34,000; Full time

Job summary

Edinburgh Airport is seeking an Airport Operations Coordinator to join a small, highly professional team. You will monitor and coordinate the daily operational response, providing situational awareness to the Airport Operations Manager and key stakeholders via CCTV and real-time data.

You will coordinate resources, initiate emergency responses, and maintain a safe campus with clear public communications. The role requires experience in control room environments and the ability to work 12-hour

Qualifications

• Experience in airport operations or control room environments.
• Ability to communicate clearly under pressure.
• Counter Terrorist Check eligibility and UK residency in last 3 years.

Responsibilities

• Monitor and coordinate daily operational response with situational awareness for AOM and stakeholders.
• Coordinate airport resources in real-time with AOM and partners.
• Initiate and coordinate airport and emergency service response as Bronze Commander when required.
• Maintain a safe, secure environment and manage security breaches and campus announcements.
• Collaborate with control authorities and third parties to deter criminal activity.
• Ensure compliance with legal and GDPR requirements.

Skills

Operations coordination

Data interpretation

Communication

Stakeholder management

Problem solving

Customer service

Job description

About the role

The Airport Operations Coordinator will work as part of a small, highly professional team who are responsible for delivering world class operations through effective use of flow monitoring of our passenger journey end-to-end, whilst ensuring the safety and security of our airport campus.

The Airport Operations Control Centre (AOCC) is also responsible for co-ordinating all aspects of our incident and emergency response with 3rd parties, in line with relevant procedures and contingencies. Our Airport Operations Coordinators work 12 hour shifts, covering 24 hours a day, 365 days a year. Additional information about the shifts worked can be provided at interview stage or upon request.

You can find out more about the team here.

About the recruitment process

The recruitment process for this role will comprise of three stages, conducted by members of our Airport Operations team. The first interview stage will be a Teams call to discuss your experience, CV and interest in the role. For successful candidates, you will then be invited forward to an interview which will include an aptitude test related to the role. There will then be a final, in person interview which will be a competency and values based interview. The anticipated dates for these interviews are below. Due to operational requirements, we have limited flexibility on these dates:

• First stage Teams interviews: 6th and 9th November
• Aptitude assessment: 18th and 23rd November
• In person competency interview: 15th and 16th December

Please note, depending on the volume of applications, the recruitment process for this role may change. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest.We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application. You can find out more about our interview process here.

What you'll be doing

• You will monitor and coordinate our daily operational response, providing situational awareness to the Airport Operations Manager (AOM) and key stakeholders through proactive review and management of airport CCTV systems.
• Coordinate airport resources in real-time, working in conjunction with the AOM and key partners. You will identify early deviations to the operational plan through use of technology and communication.
• Initiate and coordinate the airport and emergency service response to incidents, deputising as Bronze Commander as required.
• You will maintain a safe and secure airport environment including immediate response to security breaches and alarms, as well as delivering public announcements to the campus to keep staff and passengers informed.
• Work with control authorities as well as third parties to proactively reduce any potential criminal or terrorist related activity.
• Ensure compliance with all legal and statutory obligations applicable to this role including GDPR policies.
• You will have ownership of operational protocols and contingency plans as relevant within airport control, ensuring they remain fit for purpose.
• Coordinate and assure excellent use of radio protocol by stakeholders.
• Provide legal support to case work through the effective use of CCTV systems.

What we're looking for

To apply for this role, you'll ideally have experience in airport operations, a strong sense of personal ownership to business challenges and a passion for control centre environments.The candidate should have the ability to communicate clearly in any situation and work well under pressure.This role requires the successful candidate to obtain a Counter Terrorist Check, so you must have been living in the UK for the last 3 consecutive yearsExperience of working within a control room or similar operational environments

• Demonstrate innovation, adaptability, pragmatism and enthusiasm for their work.
• Ability to interpret data from various systems to make decisions and initiate responses effectively.
• Strong problem-solving skills and ability to remain calm and effective in stressful situations.
• Ability to manage large amounts of information and prioritise effectively, managing multiple tasks under pressure.
• Proven ability to work collaboratively with stakeholders at all organisational levels.
• Strong and effective customer service and communication skills, with ability to ease conflict situations.

The following additional items are nice to have but are not essential for the role:

• Working knowledge of all Edinburgh Airport campus, regulations and emergency procedures.
• Experience in working with emergency services and control authorities.
• Experience in a customer service role.
• Significant experience in an aviation setting.