Airport Operations Control Centre Coordinator

Edinburgh Airport; City of Edinburgh; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme up to 7%

256 hours holiday

Annual discretionary bonus

Private healthcare after 1 year

Employee Assistance Programme

Free car parking on site

Other benefits

Descripción de la vacante

Edinburgh Airport is seeking an Airport Operations Coordinator to join a small, highly professional team responsible for delivering world-class operations. You will monitor daily operations via CCTV, coordinate real-time resources with the Airport Operations Manager, and lead emergency responses as required.

The role requires clear communication under pressure, collaboration with multiple stakeholders, and the ability to interpret data from diverse systems to support timely decisions in a

Formación

• Counter Terrorist Check required; must have lived in the UK for the last 3 consecutive years.
• Experience of working within a control room or similar operational environments.
• Demonstrate innovation, adaptability, pragmatism and enthusiasm for their work.
• Ability to interpret data from various systems to make decisions and initiate responses effectively.
• Strong problem-solving skills and ability to remain calm and effective in stressful situations.
• Ability to manage large amounts of information and prioritise effectively, managing multiple tasks under pressure.
• Proven ability to work collaboratively with stakeholders at all organisational levels.
• Strong and effective customer service and communication skills, with ability to ease conflict situations.

Responsabilidades

• Monitor and coordinate daily operational response, providing situational awareness to the Airport Operations Manager and stakeholders via CCTV review.
• Coordinate airport resources in real-time with the AOM and partners, identifying deviations using technology and communication.
• Initiate and coordinate airport and emergency service responses, deputising as Bronze Commander as required.
• Maintain a safe and secure airport environment, responding to security breaches and alarms and delivering campus public announcements.
• Work with control authorities and third parties to reduce criminal or terrorist activity.
• Ensure compliance with legal and statutory obligations, including GDPR policies.
• Own operational protocols and contingency plans to keep them fit for purpose.
• Coordinate and ensure effective radio protocol use by stakeholders.
• Provide legal support to case work through CCTV systems.

Conocimientos

Control room experience

Operational coordination

Stakeholder communication

Data interpretation

Herramientas

CCTV systems

Incident management software

Radio communications

Descripción del empleo

The Airport Operations Coordinator will work as part of a small, highly professional team who are responsible for delivering world class operations through effective use of flow monitoring of our passenger journey end-to-end, whilst ensuring the safety and security of our airport campus.

The Airport Operations Control Centre (AOCC) is also responsible for co-ordinating all aspects of our incident and emergency response with 3 rd parties, in line with relevant procedures and contingencies. Our Airport Operations Coordinators work 12 hour shifts, covering 24 hours a day, 365 days a year. Additional information about the shifts worked can be provided at interview stage or upon request.

You can find out more about the team here .

About the recruitment process

The recruitment process for this role will comprise of three stages, conducted by members of our Airport Operations team. The first interview stage will be a Teams call to discuss your experience, CV and interest in the role. For successful candidates, you will then be invited forward to an interview which will include an aptitude test related to the role. There will then be a final, in person interview which will be a competency and values based interview. The anticipated dates for these interviews are below. Due to operational requirements, we have limited flexibility on these dates:

• First stage Teams interviews: 6 th and 9 th November
• Aptitude assessment: 18 th and 23 rd November
• In person competency interview: 15 th and 16 th December

Please note, depending on the volume of applications, the recruitment process for this role may change. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application. We can find out more about our interview process here .

What you’ll be doing

• You will monitor and coordinate our daily operational response, providing situational awareness to the Airport Operations Manager (AOM) and key stakeholders through proactive review and management of airport CCTV systems.
• Coordinate airport resources in real-time, working in conjunction with the AOM and key partners. You will identify early deviations to the operational plan through use of technology and communication.
• Initiate and coordinate the airport and emergency service response to incidents, deputising as Bronze Commander as required.
• You will maintain a safe and secure airport environment including immediate response to security breaches and alarms, as well as delivering public announcements to the campus to keep staff and passengers informed.
• Work with control authorities as well as third parties to proactively reduce any potential criminal or terrorist related activity.
• Ensure compliance with all legal and statutory obligations applicable to this role including GDPR policies.
• You will have ownership of operational protocols and contingency plans as relevant within airport control, ensuring they remain fit for purpose.
• Coordinate and assure excellent use of radio protocol by stakeholders.
• Provide legal support to case work through the effective use of CCTV systems.

What we’re looking for

To apply for this role, you’ll ideally have experience in airport operations, a strong sense of personal ownership to business challenges and a passion for control centre environments.

The candidate should have the ability to communicate clearly in any situation and work well under pressure.

• This role requires the successful candidate to obtain a Counter Terrorist Check, so you must have been living in the UK for the last 3 consecutive years
• Experience of working within a control room or similar operational environments
• Demonstrate innovation, adaptability, pragmatism and enthusiasm for their work.
• Ability to interpret data from various systems to make decisions and initiate responses effectively.
• Strong problem-solving skills and ability to remain calm and effective in stressful situations.
• Ability to manage large amounts of information and prioritise effectively, managing multiple tasks under pressure.
• Proven ability to work collaboratively with stakeholders at all organisational levels.
• Strong and effective customer service and communication skills, with ability to ease conflict situations.

The following additional items are nice to have but are not essential for the role:

• Working knowledge of all Edinburgh Airport campus, regulations and emergency procedures.
• Experience in working with emergency services and control authorities.
• Experience in a customer service role.
• Significant experience in an aviation setting.

What we’ll offer you

• Pension scheme- employer contributions can be up to 7%
• 256 hours holiday, based on full time roles, increasing with service
• Annual discretionary bonus
• Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
• Free car parking on site and when you go on holiday
• We offer a range of other benefits, find out more here

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. We offer in-house and external training, both role specific and based on your objectives.

As a business we’re driven by our values – they’re at the core of our culture and everything we do. We will ask questions based on our values during your interview, as we’re looking for people who will demonstrate these values day-in, day-out.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.

We work with Inclusive Employers, who are a leading organisation for employers committed to prioritising inclusion. We are supported by them through leadership workshops, a variety of resources and webinars, demonstrating our commitment to an inclusive workplace and ensuring all our employees feel valued. This partnership is part of our wider Diversity and Inclusion strategy, and you can find out more here.

We give colleagues the opportunity to engage with different people and projects, within our business and beyond. You can get involved in a variety of different employee groups, including Diversity, STEM, Wellbeing, or create your own community – it’s important to us that you can share your interests and be yourself at work.