Airport Customer Service Agent - Hybrid, Manchester

Cavu; Manchester; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Company pension 10%

On-site gym

Flexible benefits

Rail & retail discounts

Volunteering days

Internal events calendar

Mentoring & learning grants

Enhanced parental leave

Job summary

CAVU is looking for a Customer Service Agent at Manchester Airport to deliver top-notch support across email, live chat and phone. You’ll manage reservations, resolve issues and create positive experiences at every touchpoint.

This fast-paced role combines problem-solving with a sales-through-service mindset, identifying tailored solutions for each customer’s needs while working closely with colleagues to ensure a seamless end-to-end journey.

Qualifications

• Experience in a customer service environment.
• Ability to handle inquiries across channels (email, chat, phone).
• Strong verbal and written communication skills.
• Good problem-solving and decision-making abilities.
• Confidence using systems and learning new technology.
• Customer-first mindset with attention to detail.
• Resilience and adaptability in a fast-paced setting.
• Collaborative but able to work independently when needed.

Responsibilities

• Respond promptly to customer queries and complaints across channels.
• Assist customers with reservations, amendments, cancellations, and related inquiries.
• Identify sales opportunities through service interactions.
• Maintain accurate customer details and bookings across multiple systems.
• Build product knowledge to resolve queries efficiently.
• Share customer insights to help improve services.
• Collaborate with internal teams to deliver a seamless experience.
• Manage time effectively in a busy environment.

Skills

Customer service experience

Multi-channel support

Communication skills

Problem-solving

Tech savviness

Customer-first mindset

Resilience

Collaboration

Job description

CAVU is looking for a Customer Service Agent at Manchester Airport to deliver top-notch support across email, live chat and phone. You’ll manage reservations, resolve issues and create positive experiences at every touchpoint.

This fast-paced role combines problem-solving with a sales-through-service mindset, identifying tailored solutions for each customer’s needs while working closely with colleagues to ensure a seamless end-to-end journey.