Hybrid Airport Customer Service Agent Multichannel

MAG Manchester Airports Group; Wythenshawe; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

10% company pension

Annual bonus scheme

On-site gym

MediCash scheme

Flexible benefits & discounts

Rail and retail discounts

2 paid volunteering days per year

Development opportunities

Job summary

MAG Manchester Airports Group, in partnership with CAVU, is seeking a Customer Service Agent to join our hybrid team at Manchester Airport. You will handle multi-channel enquiries, reservations, and upsell opportunities, delivering friendly, proactive service.

This role is based on-site at Manchester Airport with a hybrid pattern of two days' presence per week. You will work closely with colleagues across the business to ensure seamless journeys for passengers and partners.

Qualifications

• Previous experience in a customer service environment.
• Experience handling customers across multiple channels (email, live chat and phone).
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• A customer-first mindset with great attention to detail.

Responsibilities

• Providing prompt, professional responses to customer queries and complaints across all channels.
• Supporting customers with existing reservations, including amendments, cancellations and related enquiries.
• Identifying and converting sales opportunities through service interactions.
• Accurately managing customer details and bookings across multiple systems.
• Building strong product knowledge to resolve queries efficiently and confidently.
• Sharing customer insights, trends and feedback to help improve services.
• Working collaboratively with internal teams to deliver a joined-up experience.
• Managing your time effectively and prioritising tasks in a busy environment.

Skills

Customer service experience

Multichannel support

Clear communication

Problem solving

Team collaboration

Job description

MAG Manchester Airports Group, in partnership with CAVU, is seeking a Customer Service Agent to join our hybrid team at Manchester Airport. You will handle multi-channel enquiries, reservations, and upsell opportunities, delivering friendly, proactive service.

This role is based on-site at Manchester Airport with a hybrid pattern of two days' presence per week. You will work closely with colleagues across the business to ensure seamless journeys for passengers and partners.