CRM Manager

CAVU; Manchester; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 Days Holiday (increasing with service to 28)

Option to buy up to 10 extra days annual leave

10% Company Pension

Annual Bonus Scheme

Flexible Benefits & Discounts

2 Paid volunteering days per year

Learning & development opportunities

Job summary

A leading travel technology firm in Manchester is seeking a CRM Manager to enhance customer engagement through personalized campaigns. The ideal candidate will have a solid understanding of CRM tools, proven experience in campaign execution, and strong data analysis skills. This is a unique opportunity to influence customer experience and drive loyalty in an innovative company environment.

Qualifications

• Proven experience in a CRM Manager (or similar) role.
• Deep understanding of CRM principles and tools.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects in a fast-paced environment.
• Passion for continually improving the customer experience.

Responsibilities

• Lead and shape customer engagement strategies.
• Deliver personalized, data-driven multi-channel campaigns.
• Continuously optimize customer journeys and test new ideas.

Skills

CRM campaign design and execution

Data analysis and segmentation

Strong communication skills

Project management

Creative mindset

Results-driven

Education

Relevant degree or equivalent experience

Tools

CRM software

Job description

Join to apply for the CRM Manager role at CAVU

Join to apply for the CRM Manager role at CAVU

For airports, for partners, for people. We are CAVU.

At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences.

From our revenue-accelerating single platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges – our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self. Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport

travel.

If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.

Together, we can reach new heights. Together, we are CAVU.

What’s the role?

We're looking for a CRM Manager to join our growing marketing team, helping to lead and shape our customer engagement strategies across our AMEA and EMEA brands.

You’ll be at the heart of crafting and delivering personalised, data-driven multi-channel campaigns (email, SMS and beyond), with the goal of enhancing customer experience, improving loyalty, and driving commercial performance. Working closely with internal stakeholders, you’ll continuously optimise journeys, test new ideas, and bring innovation into everything you do — all while driving key engagement metrics like open rate, retention, and customer lifetime value.

This is an exciting opportunity to join a fast-moving team that thrives on creativity, collaboration, and delivering real results.

About You

You’re a motivated CRM professional who understands the value of strong customer relationships — and knows how to build them. You have proven experience designing and running CRM campaigns end-to-end, with the ability to interpret data, optimise performance, and keep your eye on the bigger picture.

You’ll bring:

• Proven experience in a CRM Manager (or similar) role
• Deep understanding of CRM principles and tools
• Strong data analysis and segmentation skills
• A creative and results-driven mindset
• Excellent communication and collaboration skills
• The ability to manage multiple projects in a fast- paced environment
• A passion for continually improving the customer experience

If you’re excited by the opportunity to play a key role in shaping customer journeys and helping us build lasting relationships with our customers — we’d love

to hear from you.

The Perks

• 25 Days Holiday (increasing with service to 28), plus 4 flexible bank holidays
• Option to buy up to 10 extra days annual leave
• 10% Company Pension
• Annual Bonus Scheme
• Flexible Benefits & Discounts – including up to 50% off CAVU products like Escape Lounges and Airport Parking Rail and retail discounts
• 2 Paid volunteering days per year
• Access to our internal events calendar – including wellbeing and ID&E activities
• Learning & development opportunities – including a mentoring programme and learning grants
• Enhanced parental leave (T&Cs apply)

The Interview Process

• Recruiter screen – a 15-minute chat to learn about your experience, goals, and what you're looking for in your next role.
• Skills & Competency interview – focused on the technical side of the role

ID&E at CAVU

At CAVU, inclusion, diversity and equity matter deeply to us. We want CAVU to be a place where everyone feels welcome and supported, and we’re proud to be an equal opportunities employer.

Research shows some people are less likely to apply unless they meet every single requirement – especially women. If you’re excited about this role but your experience doesn’t perfectly align with every bullet point, we still encourage you to apply.

We’d love to hear from you.

We also want to ensure anyone with a disability feels supported throughout the interview process – if you need adjustments, please let us know.

Are you ready to reach new heights?

Apply via the link.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Airlines and Aviation

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