Airfreight Clerk

UPS Supply Chain Solutions, Inc.; United Kingdom; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

UPS Supply Chain Solutions, Inc. is seeking an Export Airfreight Clerk to manage airfreight export shipments from booking to final departure and delivery. You will coordinate with customers, airlines, overseas agents and internal teams to ensure accurate processing and on-time delivery.

The role requires strong organizational skills, attention to detail and the ability to handle multiple shipments, with a focus on compliance and high-quality customer service.

Formación

• Experience in freight forwarding or export/logistics.
• Understanding of airfreight export procedures.
• Ability to manage multiple shipments and deadlines.
• Excellent written and verbal communication.
• Knowledge of Incoterms and customs procedures desirable.
• Proficient in MS Office and freight systems.
• Ability to work under pressure.

Responsabilidades

• Manage airfreight export shipments from booking through to completion.
• Receive and process customer shipping instructions.
• Book shipments with airlines and handling agents.
• Arrange collections and transportation to airports and facilities.
• Prepare and process export documentation accurately and within deadlines.
• Complete and submit customs export declarations where required.
• Ensure shipments comply with customs, aviation security and DG requirements.
• Prepare Air Waybills and other shipping documentation.
• Liaise with airlines regarding bookings, schedules, space, status.
• Monitor shipments and provide customers with updates.
• Identify and resolve operational issues, delays or discrepancies.
• Develop relationships with customers, suppliers, airlines and overseas partners.

Conocimientos

Airfreight exports

Logistics coordination

Customer communication

Documentation accuracy

MS Outlook & Excel

Attention to detail

Pressure management

Problem-solving

Herramientas

Freight management systems

Customs software

Descripción del empleo

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Job Description:

Job Purpose

The Export Airfreight Clerk is responsible for managing airfreight export shipments from initial customer booking through to final departure and delivery. The role ensures shipments are processed accurately, efficiently and in accordance with customer requirements, airline procedures, customs regulations and company standards.

The successful candidate will provide excellent customer service while coordinating with customers, airlines, overseas agents, hauliers and internal departments.

Key Responsibilities

• Manage airfreight export shipments from booking through to completion.
• Receive and process customer shipping instructions.
• Book shipments with airlines and airline handling agents.
• Arrange collections and transportation to airports and handling facilities.
• Prepare and process export documentation accurately and within required deadlines.
• Complete and submit customs export declarations where required.
• Ensure all shipments comply with relevant customs, aviation security and dangerous goods requirements.
• Prepare Air Waybills (AWBs) and other necessary shipping documentation.
• Liaise with airlines regarding bookings, flight schedules, space availability and shipment status.
• Monitor shipments and provide customers with regular updates.
• Identify and resolve operational issues, delays or discrepancies.
• Liaise with overseas agents regarding shipment requirements and pre-alert documentation.
• Prepare and send pre-alerts following shipment departure.
• Check supplier and airline charges and ensure costs are correctly recorded against shipments.
• Produce customer quotations and calculate freight and associated charges where required.
• Ensure files are completed accurately and ready for invoicing.
• Maintain accurate records within the company’s freight management system.
• Deal with customer queries promptly and professionally.
• Develop positive working relationships with customers, suppliers, airlines and overseas partners.
• Escalate significant service issues or potential additional costs to management.
• Work closely with colleagues to ensure customer service levels and operational deadlines are achieved.

Skills & Experience

Essential:

• Previous experience within freight forwarding, logistics or an export environment.
• Good understanding of airfreight export procedures.
• Strong organizational skills with the ability to manage several shipments simultaneously.
• Excellent attention to detail.
• Good written and verbal communication skills.
• Confident communicating with customers, airlines, suppliers and overseas agents.
• Strong computer skills, including Microsoft Outlook, Excel and general freight management systems.
• Ability to work under pressure and meet strict cut-off times and deadlines.
• Good problem-solving skills and a proactive approach to resolving operational issues.

Desirable:

• Previous experience specifically within airfreight exports.
• Knowledge of customs export procedures and declarations.
• Experience preparing Air Waybills.
• Knowledge of Incoterms.
• Understanding of aviation security requirements.
• Dangerous Goods awareness or Dangerous Goods by Air certification.
• Experience using freight forwarding/customs software.

About UPS

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation with a clear focus on enabling global commerce. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive workplace are of the utmost importance. We are committed to treating all individuals fairly and to recruiting, selecting, training, promoting, and compensating employees based on merit, experience, and other job-related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.