Air Logistics Healthcare Operational Care Specialist- QuickStat

ZipRecruiter; Woking; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company is seeking an Air Logistics Healthcare Operational Care Specialist to manage QuickSTAT operational activities. The role involves overseeing live network activities, ensuring compliance with policies, and coordinating customer service projects. The ideal candidate will excel in communication and have a strong understanding of freight operations.

Benefits

26 days holidays plus bank holidays

Two volunteering days per year

Pension scheme

Flexible working arrangements

Enhanced maternity/paternity leave

Childcare vouchers

Cycle-to-work scheme

Discounts on high street stores and supermarkets

Qualifications

• Excellent written and verbal communication and negotiation skills in English (C1 level).
• Comprehensive understanding of courier/freight operations.

Responsibilities

• Manage daily email volumes in the Control Group inbox.
• Ensure network/vendor partner compliance with policies and procedures.
• Provide weekend/out-of-hours coverage for customer service processes.

Skills

Communication

Negotiation

Time Management

Ability to Work Under Pressure

Geography Knowledge

Job description

Job Description

Air Logistics Healthcare Operational Care Specialist - QuickStat | United Kingdom | req127954

About the Role

In this role, you will handle and monitor all QuickSTAT operational activities, ensuring compliance with company policies. You will oversee all live network activities, maintaining adherence to rate structures and pricing policies.

Responsibilities

1. Work as part of the daily operations of the LHR Control Tower team.
2. Manage daily email volumes in the Control Group inbox.
3. Develop and implement customer-focused operational policies and procedures.
4. Assist with complex and escalated operational issues in coordination with the Operations Manager/Supervisor.
5. Monitor the accuracy of reporting and database information.
6. Coordinate customer service projects and initiatives.
7. Ensure network/vendor partner compliance with policies, procedures, and pricing structures on a daily basis.
8. Provide weekend/out-of-hours coverage for customer service processes and procedures.

Skills and Experience

• Excellent written and verbal communication and negotiation skills in English (C1 level).
• Comprehensive understanding of courier/freight operations, including import/export, warehouse, and transport.
• Excellent understanding of world geography.
• Knowledge of temperature-controlled packaging solutions for forwarding.
• Ability to work successfully under pressure.
• Excellent time management skills.
• Availability to work Monday to Friday, from 10 am to 7 pm.

Benefits

We offer competitive pay rates, superb training opportunities, and a supportive working environment. Additional benefits include:

• 26 days holidays plus bank holidays
• Two volunteering days per year
• Three times life assurance option for KN Route employees
• Pension scheme
• Personal development and training programs
• Flexible working arrangements (discussed at interview)
• Enhanced maternity/paternity leave
• Childcare vouchers
• Cycle-to-work scheme
• Discounts on high street stores and supermarkets
• Refer a friend scheme

As a proud holder of the Gold Covenant, we are a forces-friendly employer recognizing the skills and value service leavers bring.