Air Logistics Healthcare Operational Care Specialist- QuickStat

Kuehne + Nagel AS; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in logistics is seeking a dedicated individual to join their dynamic team. In this role, you will be the driving force behind operational activities, ensuring compliance and efficiency in all QuickSTAT operations. You will manage daily email communications, develop customer-focused policies, and tackle complex operational challenges. This position offers a rewarding environment where your commitment and expertise will be recognized, along with a comprehensive benefits package that prioritizes your well-being and professional growth. If you're ready to take on a pivotal role in a fast-paced setting, this opportunity is perfect for you.

Benefits

Contributory pension plan

Route 2 Rewards scheme

Employee assistance program

24/7 GP access

Legal and financial advice

Mental health counselling

Qualifications

• C1 level English communication skills required.
• Strong understanding of logistics and operational policies.

Responsibilities

• Handle and monitor QuickSTAT Operational activities.
• Manage daily email volumes and customer service projects.
• Ensure compliance with company policies and pricing structures.

Skills

Excellent communication skills

Negotiation skills

Understanding of Courier/Freight Operations

Time management skills

Ability to work under pressure

Knowledge of World Geography

Job description

Are you ready to be the hero in the fast-paced world of logistics?

Your Role

In this role you will handle and monitor all QuickSTAT Operational activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies.

Your Responsibilities

• Work as part of the daily operations of the LHR Control Tower team.
• Managing daily email volumes in the Control Group inbox.
• Develop and implement customer-focused operational policies and procedures.
• Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
• Monitor accuracy of reporting and database information.
• Co-ordinate customer service projects and initiatives.
• Ensure on a daily basis Network / Vendor partner compliance to all agreed company policies, procedures, and pricing structures.
• Provide weekend / OOH cover for general Customer Service processes & procedures.

Your Skills and Experiences

• Excellent written and verbal communication and negotiation skills in English level C1.
• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
• Excellent understanding of World Geography.
• Comprehensive understanding of the various temperature-controlled packaging solutions available on the open market to forwarders.
• Ability to work successfully under pressure.
• Excellent time management skills.
• Ability to work from Monday to Friday from 9 am until 6 pm.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognizes the skills, expertise, and value service leavers bring to our organization.