Air Import Handler

DSV - Global Transport and Logistics; King's Lynn; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Enhanced annual leave

Salary sacrifice car scheme

Salary sacrifice cycle scheme

WeCare app for wellbeing

LifeWorks app for discounts

Life insurance

Job summary

DSV – Global transport and logistics is seeking a Freight Forwarder to join our busy Gateway department at RAF Marham, Kings Lynn. The role focuses on imports, monitoring shipments from inception to delivery, and ensuring adherence to service levels and customs regulations.

You will deliver day-to-day customer service, coordinate with carrier partners, and maintain data quality while supporting the team to meet deadlines and KPIs in a fast-paced environment.

Qualifications

• Customer-focused with dedication to high-quality service.
• Ability to multitask and work under pressure.
• Reliable with strong problem-solving skills.
• Excellent attention to detail, numeracy.
• Excellent IT skills and quick learning of new systems.
• Knowledge of CW1 preferred.
• Excellent communication skills, verbal and written.
• Experience with international freight and customs preferred.

Responsibilities

• Monitor international freight shipments from inception to delivery, guaranteeing adherence to service level and operational protocols.
• Operate customer service based on day-to-day operations.
• Monitor data quality and live updates.
• Issue documentation including master bills and house bills of lading, ensuring customs compliance.
• Communicate with our network and carrier partners across the globe.
• Day-to-day problem solving and support to the team to meet deadlines and KPIs.
• Assist management with ongoing tasks.

Skills

Customer-focused

Multitasking

Problem-solving

Attention to detail

IT skills

CW1 knowledge

Communication

Customs knowledge

Tools

CW1

Job description

Freight Forwarder/Air Import Handler

RAF Marham, Kings Lynn

Main Purpose of the role

DSV are seeking a Freight Forwarder to join our busy, fast paced Gateway department. Your role will be to carry out daily tasks on the imports.

What will you be doing?

• Monitoring international freight shipments from inception to delivery, guaranteeing adherence to service level and operational protocols
• Operate Customer Service based on day-today operations
• Monitoring Data Quality and Live Updates
• Issuing documentation including master bills, house bills of lading and ensuring compliance with import/export customs regulations
• Communicating with our extensive network and carrier partners across the globe
• Day-to-day problem solving
• Supporting the team in the daily task and reaching the daily deadlines and KPIs
• Assist management with ongoing tasks

About You

• Be customer-focused with dedication in your service to deliver high quality service.
• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Strong attention to detail, accuracy, and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required.
• Knowledge to CW1 would be preferred.
• Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.
• Previous knowledge of international freight shipments and knowledge of customs would be preferred

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.